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Experienced Customer Support Executive - Thailand (Remote Work Opportunity)

Worldwide Salaried Open

At arenaflex, we're on a mission to revolutionize the way people interact with our cutting-edge financial services. As a Customer Support Executive - Thailand, you'll play a vital role in delivering exceptional experiences to our clients, fostering a culture of excellence, and driving growth in the region. If you're passionate about providing top-notch support, navigating complex issues, and working in a dynamic environment, this is your chance to propel your career forward.

About arenaflex

arenaflex is a global fintech leader, empowering traders and investors worldwide with innovative solutions. With over 2,100 employees from more than 100 nationalities, we're a melting pot of diverse perspectives, skills, and experiences. Our commitment to teamwork, leadership, and continuous learning has enabled us to provide unparalleled support to our clients since 2008. As a remote Customer Support Executive, you'll be part of a global team that's united by a shared passion for excellence and a drive to succeed.

Your Role at arenaflex

As a Customer Support Executive - Thailand, you'll be the face of arenaflex, providing exceptional support to our clients through various communication channels, including live chat, phone calls, and email. Your primary responsibilities will include:

  • Processing client requests and resolving issues in a timely and accurate manner
  • Escalating complex issues to the relevant specialists using Salesforce or Jira
  • Updating clients on their request status and providing clear explanations
  • Verifying documents submitted by clients within specific regions on an hourly basis
  • Preparing and interpreting reports and documentation with attention to detail and accuracy
  • Attending company seminars to understand arenaflex's business functions and roles
  • Achieving quarterly KPI targets set by the CS manager
  • Performing other ad-hoc tasks assigned by the manager

What Makes You a Great Fit

To succeed in this role, you'll need:

  • Excellent communication skills in English and Thai
  • Strong client-facing and communication skills
  • Troubleshooting and multitasking skills
  • Customer service orientation
  • A Bachelor's degree in business administration or a related field
  • Self-motivation and a high level of reliability

What We Offer

At arenaflex, we're committed to providing a comprehensive package that supports your growth, well-being, and happiness. Some of the benefits you can expect include:

  • Competitive and attractive compensation
  • Extensive learning opportunities, including professional training and certifications, soft skills development, free English courses, and trading workshops
  • Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
  • Generous time off, including 21 days of annual leave and paid sick leave
  • Allowance for sports club memberships or other physical exercise activities
  • Holiday flight tickets and accommodation coverage (within the yearly limit)
  • Meal and transportation allowance
  • Education allowance for your children's school and kindergarten fees
  • Outstanding team-building experiences and corporate parties

Your Journey After Applying

If you're selected for this role, you can expect the following steps:

  • Interview with the Talent Acquisition team (up to 40 minutes)
  • English test (up to 30 minutes)
  • Written assessment (1 day)
  • Interview with the trainer (15 minutes)
  • Final interview (1 hour)

Sounds Like You? Apply Now!

If you're ready to take the next step in your career and join a dynamic team that's shaping the future of fintech, apply now! We're an equal opportunity employer, and we welcome applications from diverse candidates. Don't miss this opportunity to become a vital part of our success story. Apply Now Apply for this job

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