Intern, Payment Operations Analyst

Position Title:   Intern, Payment Operations Analyst Department:   Payment Operations Location: Remote, must be located in the US and be authorized to work in the US without sponsorship now or in the future. FLSA Status: Non-Exempt, Full Time, 8 – 10 weeks

One Inc provides insurance companies a digital payments platform designed to increase retention, decrease admin expenses, and mitigate data security risk – while simplifying compliance. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premium and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Each intern will own a dedicated project solving real business challenges.  You will have the opportunity to contribute to meaningful work, network and participate in professional and personal development sessions.  The internship will wrap up with a presentation on your learnings and the experience.

Overview: We are seeking a detail-oriented and tech-savvy Power BI Intern to support our Payment Operations team in transitioning from Excel-based project tracking to a streamlined, Jira-based intake and tracking system. This role will be instrumental in helping us implement a scalable and user-friendly workflow to manage Payment Ops projects more effectively.

Responsibilities

• Work closely with the Payment Ops team to understand current intake and tracking processes.
• Configure Jira to support project intake, task tracking, and reporting specific to Payment Ops needs.
• Provide recommendations on Jira workflows, custom fields, dashboards, and automation.
• Develop user-friendly dashboards and reports to communicate progress and key updates to leadership on PwerBI.
• Document Jira setup, processes, and train team members as needed.
• Identify opportunities for future improvements and scalability.
• Work on card network financial numbers to ensure internal One Inc. system are ready, validated and in place to incorporate the dynamics of the ecosystem.

Skills needed:

• Must have strong Excel skills, including:
• Advanced Excel functions and formulas
• Ability to create SQL‑based macros or queries within Excel
• Experience using Data Query / Power Query for data extraction and transformation
• Strong analytical and problem‑solving skills, with the ability to work through data‑driven challenges
• Comfortable creating clear documentation and communicating findings to technical and non‑technical audiences
• Ability to work independently while also collaborating effectively with cross‑functional teams

Nice to have:

• Experience working with Jira, including ticket management, workflow configuration, and basic reporting
• Familiarity with project management best practices
• Exposure to or interest in AI tools or AI bots (including automation, data analysis, or workflow support)

Education & Experience:

• Current student or recent graduate pursuing a degree in Computer Science, Information Systems, Business, Data Analytics, or a related field

Desired Traits:

• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers.  Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing:

Ability to hear in the normal audio range with or without corrections.

Company Profile:  One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.

The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.