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Customer Service Representative

Worldwide Salaried Open

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. They are seeking a Customer Service Representative who will provide premier customer care, manage accounts, and resolve issues to ensure a high-quality customer experience. The role involves collaboration with sales and operations teams and supporting process improvements to enhance customer satisfaction.

Responsibilities

  • Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience
  • Ensure leadership and sales team members are informed of pertinent activities related to each customer account
  • Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order
  • Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing
  • Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary
  • Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration
  • Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed
  • Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency
  • Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows

Skills

  • High School Diploma or equivalent required
  • 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry
  • Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer
  • Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM
  • Bachelor's degree is a plus

Benefits

  • Medical, dental, vision benefits starting day 1
  • 401k
  • PTO
  • Paid holidays
  • FSA
  • Life insurance
  • LTD
  • STD
  • EAP
  • Discount programs
  • Tuition reimbursement
  • Training
  • Professional development

Company Overview

  • Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions. It was founded in 2018, and is headquartered in Cary, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.cornerstonebuildingbrands.com/.
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