Experienced BPO Customer Care Voice Associate – New Orleans, LA
At arenaflex, we're on a mission to revolutionize the way businesses operate in the digital age. As a leading provider of digital, cloud, and automation services, we're committed to empowering our clients to achieve their goals through innovative solutions and exceptional customer experiences. We're now seeking an experienced BPO Customer Care Voice Associate to join our team in New Orleans, Louisiana, and contribute to our mission of delivering world-class service to our clients.
About arenaflex
arenaflex is a global business and IT services provider that specializes in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. As part of the NTT family of companies, we're a partner to 85% of the Fortune 100, and we're committed to creating a diverse and inclusive environment for all employees. Our values of innovation, adaptability, and customer-centricity drive everything we do, and we're passionate about empowering our clients to achieve their goals through exceptional service and innovative solutions.
Job Summary
We're seeking an experienced BPO Customer Care Voice Associate to join our team in New Orleans, Louisiana. As a key member of our customer service team, you'll be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and written formats. You'll be the primary point of contact for our clients, handling inquiries, resolving issues, and providing accurate information in a helpful and collaborative manner.
Key Responsibilities
* Evaluate the quality of customer service interactions, including productivity, accuracy, and attendance
- Provide accurate information to callers through thorough knowledge of arenaflex products, policies, and procedures
- Capture and document customer feedback
- Receive, resolve, and route complaints as defined by department policy, procedures, and guidelines
- Interact with other arenaflex staff to resolve customer inquiries, complaints, and problems
- Handle calls regarding claim status, appeal status, eligibility, and benefits, referral, and authorizations
- Utilize computer applications, including Windows PC applications, to navigate screens, learn new software tools, and communicate effectively with clients
- Maintain high-speed, reliable internet and a quiet, interruption-free workspace
Requirements
* 1-3 years of experience in customer service within a medical office or hospital setting
- At least 1 year of experience using a computer with Windows PC applications that required keyboard navigation and learning new software tools
- Ability to communicate effectively (oral and written) to exchange information with clients
- High-speed, reliable internet (40 MBPS minimum) and a hardwired connection due to HIPAA requirements
- A quiet, interruption-free workspace (will be asked to show your home workspace during the interview)
- Availability to work Monday-Friday, 7:00 a.m. to 4:00 p.m. CST, with the possibility of shift changes as per client requirements
- Ability to adapt to new software tools and technologies
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity and quality standards
Preferred Qualifications
* Experience working in a BPO environment
- Knowledge of HIPAA guidelines and procedures
- Experience using computer applications, including Windows PC applications
- Ability to work in a team environment and collaborate with other staff members
- Strong analytical and problem-solving skills
- Ability to multitask and prioritize tasks effectively
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and software tools
- Opportunities to work with a diverse range of clients and projects
How to Apply
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this position. We're an equal opportunity employer and welcome applications from diverse candidates.
Contact Information
For more information about this role or to apply, please email [[email protected]](mailto:[email protected]). We look forward to hearing from you!
About arenaflex
arenaflex is a global business and IT services provider that specializes in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. As part of the NTT family of companies, we're a partner to 85% of the Fortune 100, and we're committed to creating a diverse and inclusive environment for all employees. Our values of innovation, adaptability, and customer-centricity drive everything we do, and we're passionate about empowering our clients to achieve their goals through exceptional service and innovative solutions.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We're committed to creating a diverse and inclusive environment for all employees, and we welcome applications from diverse candidates. Apply for this job