Experienced Customer Support Executive – B2B Marketplace Support Role (6 Months, Fixed-Term)

At arenaflex, we're revolutionizing the global jewelry industry with our cutting-edge B2B marketplace platform. Our innovative approach connects buyers and sellers in a seamless, efficient, and cost-effective way, changing the game for the industry. As we continue to grow at an exponential rate, we're seeking a highly motivated and customer-centric Customer Support Executive to join our dynamic team in Mumbai.

About arenaflex

arenaflex is a rapidly expanding B2B marketplace that's transforming the way the global jewelry industry operates. With a strong focus on transparency, efficiency, and customer satisfaction, we're connecting buyers and sellers on our online platform, facilitating the most efficient and cost-effective way to sell and buy jewelry. Our team is comprised of big thinkers, risk takers, and hard workers who are passionate about delivering exceptional results.

What You'll Do

As a Customer Support Executive at arenaflex, you'll play a vital role in ensuring that our customer support remains best-in-class. Your primary responsibilities will include:

• Ensuring that customer care channels, including email inbox, live chat, and phone calls, are monitored, and responses are quick, friendly, professional, and helpful.
• Taking care of all Global Suppliers who are already listing their stock on arenaflex.
• Supporting suppliers by providing quick, honest advice and confident and clear responses.
• Supporting global operations team by getting quick answers from the suppliers by following up with them.
• Confidently answering any questions asked about arenaflex, and its offering, and who best to redirect an enquiry to.
• Continuously contributing ideas on how arenaflex's service, process, and systems can be improved.
• Welcoming new enquiries to arenaflex, informing them of our processes, policies, brand, background.
• Developing an in-depth knowledge of our products & the brand and conveying this with pride & enthusiasm to customers.
• Building a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance, and Product.
• Keeping Suppliers well-informed of changes to their orders, deliveries, returns.
• Completing tasks at a quick pace with effective management.
• Recording issues and working with other teams to improve customer experience.

What You'll Need

To succeed in this role, you'll need:

• To be Mumbai-based and a fluent English speaker.
• Excellent and courteous written and verbal communication skills.
• Experience in a customer service and facing role, with a willingness to learn.
• Knowledge of diamonds is preferable but not required.
• To be responsible and reliable.
• Excellent people skills and compassion.
• A team player who can collaborate with wider teams.
• Passionate about great customer service.
• Ability to manage time effectively.
• Comfortable working in rotational shifts.

What You'll Get

As a Customer Support Executive at arenaflex, you'll enjoy:

• The opportunity to join an exciting and truly global team.
• A vital role and pivotal to the organization's success.
• A dynamic work environment in a fast-paced and growing company.
• The ability to join and contribute to a company during an exciting exponential growth and expansion phase.
• Generous holiday entitlement.

What We Offer

At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth and development. As a Customer Support Executive, you'll have access to:

• Comprehensive training and development programs to enhance your skills and knowledge.
• Opportunities for career growth and advancement within the company.
• A dynamic and supportive team that's passionate about delivering exceptional results.
• A competitive salary and benefits package.

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer service, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

Note:

This is a six-month contract role with the possibility of extension based on performance and business needs. Apply for this job