Experienced Customer Success Manager (High Touch) | APJ at arenaflex

Join arenaflex, a global leader in Language AI, as we revolutionize the way people communicate across cultures and languages. As a Customer Success Manager (High Touch) in our APJ region, you will play a pivotal role in building and deepening relationships with our most strategic customers, driving product adoption, and ensuring exceptional customer satisfaction.

About arenaflex

arenaflex is a cutting-edge technology company that has been breaking down language barriers since 2017. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind, empowering over 100,000 businesses to transform communications, reach new markets, and improve productivity. With a mission to become the global leader in Language AI, we're building products that drive better communication, foster connections, and make a real-life impact.

What sets us apart

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who share a passion for language and culture. Our unique blend of modern technology, competitive benefits, and open, welcoming work culture enables our people to thrive. We're proud of our diverse and internationally distributed team, with people from over 90 nationalities, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute.

Meet the team behind this journey

We're looking for a seasoned Customer Success Manager (High Touch) to join our team in APJ. As a key member of our customer success organization, you will be responsible for building and maintaining strong relationships with our most strategic customers, driving product adoption, and ensuring exceptional customer satisfaction. You will work closely with our sales, product, and operations teams to identify and capitalize on growth opportunities, and contribute to shaping our customer success management strategy.

Your responsibilities

As a Customer Success Manager (High Touch) at arenaflex, you will:

• Build long-term relationships with your book of business, understanding their ecosystem, strategy, and goals
• Position yourself as a strategic partner with your customers through regular exchange and communication
• Enable new customers to scale quickly by leading a tailored onboarding journey
• Safeguard high customer satisfaction and experience by encouraging spotless product adoption within the customer organization
• Team up with account executives to identify growth potential and create a solid pipeline of up- and cross-sell opportunities
• Proactively and regularly educate your book of business on product usage to ensure customer success
• Be the customer's advocate, involving other arenaflex areas as needed to resolve inquiries and issues
• Meet and exceed quarterly activity and retention goals
• Track all customer details, including use cases, purchase timeframes, and next steps
• Work closely with arenaflex leadership across multiple functions to improve our product and service
• Lead and contribute to shaping our customer success management strategy

Qualities we look for

To succeed in this role, you will need:

• Experience managing client relationships at senior levels
• 4+ years of customer success experience, ideally with a focus on retention
• Software/SaaS experience is preferred
• Exceptional organizational, presentation, and communication skills (both verbal and written)
• Ability to thrive in a start-up environment, thinking strategically and executing tactically
• Fluency in English and Japanese (Korean is a plus)
• Team player – supportive of colleagues

What we offer

As a Customer Success Manager (High Touch) at arenaflex, you can expect:

• Diverse and internationally distributed team: join our global community of over 90 nationalities and contribute to shaping our mission to break down language barriers
• Open communication, regular feedback: we value clear, honest communication and direct, actionable feedback to ensure smooth collaboration and growth
• Regular in-person team events: bond with your colleagues over vibrant events, from local team gatherings to company-wide events
• Monthly hacking sessions: spend your time diving into projects you're passionate about and working with other teams to drive innovation and impact
• 20 days of annual leave: take time off to recharge and prioritize your mental health and well-being
• Competitive benefits: tailored to reflect the diversity of our team and align with your unique location

Join our community

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At arenaflex, it's all about the value you bring and the growth we can foster together. Go ahead, apply – let's discover your potential together. We can't wait to meet you!

We are an equal opportunity employer

You are welcome at arenaflex for who you are – we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It's in our diversity that we will find the power to break down language barriers in the world. Apply for this job