Experienced Customer Integration Associate (Contractor) – Remote U.S. Opportunity

About arenaflex

arenaflex is a leading provider of innovative educational solutions, dedicated to empowering educators and students to achieve their full potential. With a commitment to excellence and a passion for learning, arenaflex has established itself as a trusted partner in the education sector. As a contractor with arenaflex, you will be part of a dynamic team that is shaping the future of education.

Job Summary

arenaflex is seeking an experienced Customer Integration Associate (Contractor) to join our LMS Integration team. As a key member of our team, you will work closely with high school administrators and Higher Education Professors to integrate their course data with publisher courseware and learning management systems. This is a remote opportunity, and you will have the flexibility to work from anywhere in the U.S.

Major Responsibilities

As a Customer Integration Associate (Contractor), your primary responsibilities will include:

• Collaborating with school administrators to set up courses in a timely and professional manner
• Facilitating virtual meetings with professors to review integrating their Achieve course with their school's learning management system
• Providing guidance and support to customers to exceed their expectations
• Working closely with full-time team members to minimize data processing errors and ensure accuracy in navigating internal systems simultaneously
• Utilizing a range of tools, including Salesforce, Slack, Google Sheets, and other internal systems, to manage multiple workflows and ensure seamless integration

Required Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Meticulous attention to detail and a keen eye for accuracy
• Superior organization and time management skills, with the ability to balance multiple workflows simultaneously in a fast-paced environment
• Substantial computer skills and the ability to learn new systems quickly
• Extraordinary customer service skills, with a focus on providing exceptional support to customers
• Solid understanding of Google Sheets and the ability to follow process documentation
• Ability to guide customers through detailed steps and provide clear guidance and support

Preferred Skills / Knowledge

While not essential, the following skills and knowledge would be highly desirable:

• Experience as a high school teacher or previous experience with incorporating digital education materials into a high school classroom
• Solving puzzles and finding patterns is something you enjoy, and you have a natural ability to think creatively
• Experience working with the Salesforce Lightning environment
• Experience with Clever and/or ClassLink rostering systems
• Experience with Blackboard, Canvas, Moodle, and/or D2L learning management systems

Education Requirements

* High school diploma or equivalent required

Hours and Location

* Approximately 10-20 hours per week from June - September 2024

• Remote opportunity, with the flexibility to work from anywhere in the U.S.

Pay Rate

* $25/hour

Why Join arenaflex?

As a contractor with arenaflex, you will have the opportunity to work with a dynamic team that is shaping the future of education. You will be part of a company that is committed to excellence and innovation, and you will have the flexibility to work from anywhere in the U.S. arenaflex offers a range of benefits, including:

• Competitive pay rate
• Flexible working hours and remote opportunity
• Opportunity to work with a dynamic team and contribute to the development of innovative educational solutions
• Professional development and growth opportunities
• Collaborative and supportive work environment

How to Apply

If you are a motivated and experienced individual who is passionate about education and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job