Seasonal Customer Service and Support Representative – Join arenaflex's Ambitious Work from Home Team in San Antonio!

At arenaflex, we're on a mission to revolutionize the customer experience through innovative technology and exceptional service. As a growing company, we're expanding our presence in San Antonio and seeking experienced Seasonal Customer Service and Support Representatives to join our dynamic Work from Home team!

About arenaflex

arenaflex is a transformative AI platform that empowers teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, arenaflex delivers scalable, personalized, and compliant solutions that create real business impact.

About the Role

As a Seasonal Customer Service and Support Representative, you will be the front line in providing a remarkable experience for our members and providers. Our Customer Service and Support Reps are responsible for answering all inbound customer support inquiries regarding new and existing member and provider accounts. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed, including benefit eligibility and claim status.

Key Responsibilities:

* Effectively communicate with members and providers over the phone and through email to ensure all needs are addressed.

• Provide extraordinary customer service to build positive rapport on every interaction.
• Help customers understand their eligibility of benefits and claim status.
• Assist in Open Enrollment by answering questions and educating members.
• Manage your time effectively to keep up with the incoming calls from the queue.
• Accurately document information exchanged during each call.
• Other duties as assigned.

Ideal Candidate:

To be considered, candidates are expected to have the following:

• Previous experience in a customer service position, preferably in the healthcare field is a plus.
• Healthcare experience is a plus.
• Available to work Monday-Friday and Saturdays.
• Clear written and verbal communication.
• Strong organizational and time-management skills.
• Exceptional attention-to-detail.

What We Offer:

* Competitive base pay of $19.25 per hour.

• Contract role for a minimum of 3 months up to 6 months.
• Flexible Work from Home schedule, with program hours from 7am to 7pm Monday through Thursday and 7am to 5pm on Fridays.
• Opportunity to work with a growing company and contribute to the development of innovative customer experience solutions.
• Collaborative and dynamic work environment with a team of motivated and ambitious professionals.
• Comprehensive training and onboarding program to ensure your success in the role.
• Ongoing support and feedback to help you grow and develop in your career.

Why Join arenaflex?

arenaflex is a certified woman-owned business and an EOE employer who welcomes diversity. We're committed to creating a workplace culture that values inclusivity, respect, and open communication. Our team is passionate about delivering exceptional customer experiences and making a real impact in the lives of our members and providers.

How to Apply:

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values inclusivity, respect, and open communication.

Note:

* This is a contract role for a minimum of 3 months up to 6 months.

• All shifts will fall within the program hours of 7am to 7pm Monday through Thursday and 7am to 5pm on Fridays.
• You must reside in San Antonio, TX to be considered for this role.

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