Senior Customer Success Manager – Join arenaflex and Thrive in a Culture that Values YOU!
Are you a customer-centric professional with a passion for building lasting relationships and driving business growth? Do you thrive in a dynamic environment where your team values and supports your success? Look no further! arenaflex, a leading innovator in SAP Procure to Pay Solutions, is seeking an experienced Senior Customer Success Manager to join our North America team.
About arenaflex
arenaflex is a Top Innovator in the SAP ecosystem, with over 40 million invoices processed worldwide. With 25 years of market experience and 1,200 installations in 60 countries, we empower businesses to increase efficiency, data accuracy, and mitigate risk. Our expertise lies not only in software solutions but also in developing and integrating our products, providing a unified and cohesive approach. Our SAP-integrated software for intelligent data capture, workflow automation, and document management digitizes business processes, saving time and money for our clients. As an SAP Partner, we have successfully implemented our software in Fortune 500 companies, establishing ourselves as a trusted Strategic Partner for P2P Automation needs. Our passion for SAP technology drives us to offer certified and high-quality standard software for your SAP system. With 12 offices and over 90 consultants who are experts in this field, our SAP Certifications make us your best ally to help you start your Digital transformation today.
About the Role
As a Senior Customer Success Manager at arenaflex, you will be part of a small but growing team that promotes our products and grows the customer relationship. You will support our customers as they transition from sales prospects to active users of our product. This position is ideal for someone with proven experience in building customer relationships, excellent communication skills, and the ability to represent a growing company.
Responsibilities
* Regularly check in with customers to develop an open communication line, ensuring concerns are promptly heard and addressed
- Present and demonstrate our solutions to customers, highlighting the value and benefits of our products
- Coordinate sales efforts for services and license revenues, driving revenue growth and customer satisfaction
- Prepare and submit sales contracts, ensuring seamless onboarding and implementation
- Develop trusted advisor relationships with executive sponsors, providing strategic guidance and support
- Prepare weekly and monthly reports, tracking key performance indicators and customer success metrics
Qualifications
* 3-5 years of experience in a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred)
- Strong team spirit and ability to take responsibility for tasks (Required)
- Excellent written and communication skills in English (Required)
- Ability to adapt quickly to changing priorities and customer needs (Preferred)
- Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
- Ability to promote products and grow relationships with customers (Preferred)
Additional Information
* US work authorization required
- arenaflex North America is unable to honor OPT-EAD, H1B, and TN
- Comprehensive benefits package, including:
+ 401(k) + Medical, Dental, Vision, and Life insurance + Paid time off
What Makes this Position So Great?
* Work with brand-new state-of-the-art technology featuring artificial intelligence and machine learning
- Join a young and dynamic team that values your contributions and growth
- Opportunities to learn new skills and work with amazing customers who appreciate our solutions
Why arenaflex?
* arenaflex is a leader in the SAP ecosystem, with a proven track record of success and growth
- Our team is passionate about delivering exceptional customer experiences and driving business results
- We offer a comprehensive benefits package and opportunities for career growth and development
How to Apply
If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply To this Job Apply for this job Apply for this job