Experienced Facilities Customer Service Professional – Delivering Exceptional Client Experience at arenaflex
Join arenaflex, a leading provider of innovative solutions and services, as we seek a highly motivated and customer-focused individual to join our team as a Facilities Customer Service Professional. As a key member of our facilities management team, you will play a vital role in ensuring the needs of our clients are met with prompt and efficient service, setting arenaflex apart from the competition.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that prides itself on fostering a culture of innovation, collaboration, and continuous learning. Our team of dedicated professionals is committed to delivering exceptional client experiences, and we're looking for like-minded individuals to join our ranks. As a Facilities Customer Service Professional, you will be part of a dynamic team that is passionate about making a difference in the lives of our clients.
Position at a Glance
*
Start Date:
Immediate openings available
Company:
arenaflex
Position:
Facilities Customer Service Professional
Compensation:
Competitive salary ($35-40K/year)
Location:
Remote (USA)
Employment Type:
Full-time
Job Responsibilities
As a Facilities Customer Service Professional, you will be responsible for handling incoming client calls, evaluating the nature of the request, and dispatching work orders to the appropriate party for resolution. Your primary focus will be on delivering an exceptional client experience, ensuring timely and effective issue resolution, and maintaining accurate records.
Key Responsibilities:
* Answer routine requests via inbound calls and emails
- Evaluate the nature of the call and determine the most suitable party to handle the request
- Process incoming facilities work order requests, such as office moves, plumbing issues, and light changes
- Ask probing questions to understand and investigate the root cause of the issue or request
- Dispatch work orders to the suitable contact via phone or email
- Set appropriate follow-up expectations with clients based on priority codes
- Ensure all records are accurate and documented in a timely manner
Requirements
* High school diploma required; Bachelor's degree preferred
- Call center experience (inbound) preferred
- Proficient in Microsoft Office products and data entry
- Switchboard or Helpdesk experience a plus
- Excellent listening and phone skills
- Strong professional communication and interpersonal skills
- Ability to multitask and manage multiple priorities
What We Offer
* Competitive salary ($35-40K/year)
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) with company match
- Life insurance paid for by the company
- Generous PTO and paid holidays
- Quarterly bonus incentive
- Access to employee assistance programs and resource groups
Our Culture
At arenaflex, we pride ourselves on fostering a culture that supports self-expression, individuality, and career growth. We believe in creating an open and inclusive environment that encourages collaboration, respect, and continuous learning. Our team members are our greatest asset, and we're committed to their well-being and success.
Why Join arenaflex?
* Opportunity to work with a dynamic and forward-thinking organization
- Competitive salary and comprehensive benefits package
- Collaborative and inclusive work environment
- Career growth opportunities and continuous learning
- Access to employee assistance programs and resource groups
How to Apply
If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we want to hear from you! Apply today and join our team of dedicated professionals. Apply To This Job Apply for this job Apply for this job