Experienced Customer Service Representative I – Medical Device Industry

At arenaflex, we're dedicated to delivering exceptional customer experiences that drive business growth and foster long-lasting relationships. As a Customer Service Representative I, you'll play a vital role in supporting our sales team and ensuring that our customers receive top-notch service and support. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a leading global medical technology company that's committed to improving lives through innovative medical solutions. With a rich history of innovation and a passion for delivering exceptional customer experiences, we're shaping the future of healthcare. Our team is comprised of talented individuals who share a common goal: to make a meaningful difference in the lives of our customers and patients.

Job Summary

As a Customer Service Representative I, you'll serve as the primary point of contact for customers before and after sales, supporting the sales team by fostering strong client relationships that directly impact service and product revenue. This role involves handling customer inquiries, coordinating with internal departments to resolve issues related to product information, pricing, shipping, warranty claims, and repairs, while also identifying new and add-on business opportunities.

Key Responsibilities

• Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy.

• Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution.
• Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information.
• Perform data entry in Salesforce and ensure all order and customer records are up to date.
• Meet required KPIs, including purchase order processing, call handling, and email response times.
• Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines.
• Collaborate with the customer service team and escalate issues to supervisors or managers as needed.
• Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned.

What We're Looking For

Essential Qualifications

• High School Diploma or equivalent

• 2+ years of relevant experience, preferably in medical technology
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Proficiency in Salesforce or similar CRM software

Preferred Qualifications

• Bachelor’s degree in a related field

• Experience working in a customer-facing role in the medical device industry
• Knowledge of medical device regulatory requirements
• Certification in customer service or a related field

Skills and Competencies

• Strong customer service skills, with a focus on building long-term relationships

• Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues
• Proficiency in Salesforce or similar CRM software
• Knowledge of medical device regulatory requirements
• Certification in customer service or a related field

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative I, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Ongoing education and training programs
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that encourages collaboration and innovation. Our team is comprised of talented individuals who share a common goal: to make a meaningful difference in the lives of our customers and patients. We're committed to fostering a culture of excellence, integrity, and respect, and we're looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

As a Customer Service Representative I, you'll be eligible for a competitive salary, plus bonus and benefits. Our compensation package includes:

• Salary: $24.82/hr. - $33.58/hr.
• Bonus: Eligible for bonus based on performance
• Benefits: Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off: Generous paid time off policy, including vacation, sick leave, and holidays
• Retirement plan: 401(k) plan with company match

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! To apply for this exciting opportunity, please submit your resume and cover letter to our careers page. We can't wait to hear from you! Apply for this job