Customer Service & Collections Specialist – arenaflex Chelsea

At arenaflex, we're dedicated to fostering a culture of excellence, where our employees thrive in a dynamic and supportive environment. As a Customer Service & Collections Specialist, you'll play a vital role in delivering exceptional customer experiences, while navigating the complexities of federal debt recovery. If you're passionate about making a difference and driving results, we invite you to join our team in Chelsea, MA.

About arenaflex

arenaflex is a leading provider of recovery and default management solutions, serving clients across the higher education, government, and financial services industries. With over 30 years of experience, we've established a reputation for delivering superior results through our commitment to employee development and long-term approach to career growth. Our mission is to empower our employees to succeed, while making a positive impact on our clients and the communities we serve.

Job Summary

As a Customer Service & Collections Specialist, you'll work in a fast-paced, team environment, providing exceptional customer service by partnering with borrowers to find solutions to resolve their federal debt. You'll be responsible for making outbound and receiving inbound calls, reviewing accounts daily, updating account information through our collections system, and ensuring compliance with all federal and state laws regarding collection policies and procedures.

Key Responsibilities

• Make outbound and receive inbound calls to borrowers, providing exceptional customer service and resolving federal debt issues

• Review accounts daily to identify opportunities for resolution and update account information through our collections system
• Ensure compliance with all federal and state laws regarding collection policies and procedures
• Collaborate with internal teams to resolve complex cases and drive results
• Participate in ongoing training and professional development to enhance skills and knowledge

Essential Qualifications

• High School Diploma or equivalent

• All candidates are required to pass a background check, credit screen, and drug test
• Federal student loans must be in good standing
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, team environment
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and collections software

Preferred Qualifications

• 1-2 years of experience in customer service, collections, or a related field

• Knowledge of federal and state laws regarding collection policies and procedures
• Experience with collections software and systems
• Bilingual or multilingual skills

Skills and Competencies

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, team environment
• Proficiency in Microsoft Office and collections software
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service & Collections Specialist, you'll have access to:

• Comprehensive paid training program
• Ongoing professional development and training opportunities
• Career advancement opportunities within the company
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is proud to offer a dynamic and supportive work environment, where our employees thrive and grow. Our company culture is built on:

• Respect and inclusivity
• Open communication and transparency
• Collaboration and teamwork
• Continuous learning and development
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base salary: $18.00 - $20.00 per hour
• Uncapped bonuses
• Comprehensive benefits package, including health, dental, short-term disability, vision, and 401(k)
• Flexible schedule and casual dress code
• Paid time off and holidays
• Opportunities for career advancement and professional growth

How to Apply

If you're passionate about making a difference and driving results, we invite you to apply for the Customer Service & Collections Specialist position at arenaflex. Please submit your resume and cover letter to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to hiring without regard to an individual's race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or other prohibited factors under applicable federal, state, and local laws. We're proud to participate in eVerify and strive to create a diverse and inclusive work environment. Apply for this job