Experienced Healthcare Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. As a Healthcare Customer Service Representative at arenaflex, you'll be a key contributor to our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
About arenaflex
arenaflex is a global leader in digital business services, with a mission to make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, demonstrating our commitment to growth and development.
Benefits of Working with arenaflex
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Your Responsibilities
As a Healthcare Customer Service Representative, you'll be responsible for:
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
We're Looking for Fearless People
* Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills in both English and Spanish
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
* Internet Requirements:
- Minimum subscribed download rate equal to or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
EOE/Disability/Vets
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace where everyone feels valued and supported.
Apply to this Job
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply to this exciting opportunity at arenaflex. Apply for this job