Experienced Customer Service Associate – Temporary – arenaflex Store

At arenaflex, we are dedicated to delivering an exceptional customer experience that sets us apart from the rest. As a Customer Service Associate, you will play a vital role in ensuring that our customers receive the highest level of service, support, and satisfaction. If you are passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a leading retail organization that is committed to making a positive impact in the lives of our customers and employees. We believe in creating a culture of inclusivity, respect, and empowerment, where our team members feel valued, supported, and inspired to grow. With a strong focus on innovation, customer satisfaction, and employee development, we are constantly striving to improve and exceed expectations.

Key Responsibilities

As a Customer Service Associate at arenaflex, you will be responsible for:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Implementing Company asset protection procedures to identify and minimize profit loss
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Training & Personal Development

As a Customer Service Associate at arenaflex, you will have the opportunity to:

• Attend training and complete PPLs requested by Manager or assigned by corporate
• Develop your skills and knowledge in customer service, sales, and operations
• Grow and advance in your career with arenaflex

Basic Qualifications

To be considered for this role, you must:

• Be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Be willing to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

While not required, we prefer candidates with:

• Six months of experience in a retail environment
• Prior work experience with arenaflex

Equal Opportunity Employer

arenaflex is an equal opportunity employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

Salary Range

The actual compensation that you will be offered will depend on a variety of factors, including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled.

Benefits

To review benefits, please click here [arenaflex benefits URL]. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser [arenaflex benefits URL]

How to Apply

If you are passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you! Apply now to join our team at arenaflex. Apply to this job Apply for this job