Experienced Customer Service Associate – arenaflex Store

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced Customer Service Associate at arenaflex, you'll play a vital role in shaping the customer experience and ensuring that every interaction with our brand is memorable and delightful.

About arenaflex

arenaflex is a leading retail company that's dedicated to providing innovative products and services to our customers. With a strong commitment to customer satisfaction, we're constantly looking for talented individuals who share our passion for delivering exceptional customer experiences. Our team is passionate about creating a culture that's inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive.

Key Responsibilities

As an Experienced Customer Service Associate at arenaflex, you'll be responsible for:

• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Implementing Company asset protection procedures to identify and minimize profit loss
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Training & Personal Development

As an Experienced Customer Service Associate at arenaflex, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Performance feedback and coaching to help you grow and improve
• Opportunities to take on new challenges and responsibilities
• A supportive and inclusive work environment that encourages collaboration and teamwork

Basic Qualifications

To be considered for this role, you'll need to:

• Be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Be willing to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

While not required, we prefer candidates with:

• Six months of experience in a retail environment
• Prior work experience with arenaflex
• Fluency in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible schedule, including evenings and weekend hours

Equal Opportunity Employer

arenaflex is an equal opportunity employer, including disability/veterans. We're committed to creating a diverse and inclusive work environment that values and respects all individuals.

Salary Range

The actual compensation that you will be offered will depend on a variety of factors, including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled.

Benefits

To review benefits, please click here [arenaflex benefits URL]. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser [arenaflex benefits URL].

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply to this position. To apply, please click on the link below: Apply to this job We look forward to hearing from you! Apply for this job