Associate Trainer Coach (Verdun, QC, CA)
Req Id: 428180
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization.
At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.
Name and description of the hiring department
Bell Canada’s Human Resources Services are seeking a qualified individual to fill the position of Associate – Trainer / Coach.
The incumbent is responsible for assessing training needs, designing and delivering learning solutions, and providing structured coaching to support employee skill development, performance, and engagement. The role is carried out in close collaboration with the designated team manager and aims to support operational objectives while respecting established processes, defined roles, and the provisions of collective agreements.
Job Duties / Accountabilities
- Deliver structured training and ongoing coaching to strengthen skills and performance standards
- Design, maintain, and adapt training content and tools according to operational needs and learning styles
- Ensure the accuracy and compliance of training materials with current processes
- Assess employee competencies, recommend training or coaching actions, and ensure rigorous documentation
- Support change management initiatives and measure training effectiveness with a view to continuous improvement
- Analyze performance to guide targeted development plans
- Communicate effectively and collaborate with employees, managers, and stakeholders in a professional and objective manner
Essential Qualifications / Competencies
- Significant and demonstrated experience in training design and delivery as well as coaching, in complex operational environments including HR, payroll, and customer service
- Knowledge of English and French required
- As part of the job, this person will be required to produce documents in French & English
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and learning/communication platforms (depending on the environment in place)
Preferred Qualifications / Competencies
- Demonstrated experience delivering structured training and coaching employees in an operational environment
- Proven ability to work in a unionized environment, including respecting collective agreements, defined roles, and established processes
- Recognized ability to objectively assess performance and learning needs using factual methods
- Excellent communication, facilitation, and interpersonal skills
- Experience in designing and updating standardized training materials and job aids
- Strong organizational skills, including record keeping, follow-up, and documentation
- Experience supporting change initiatives or system implementations is considered an asset
- Education in pedagogy, adult education, human resources, or an equivalent combination of education and experience
Working Conditions
- Regular business hours based on business needs; occasional overtime
- Availability and flexibility required
- Candidate required as soon as possible
- Remote work profile with in-person presence as required by business needs
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 04/27/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Verdun