Experienced Customer Service Representative – Airline Operations and Customer Experience

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a key member of our Customer Service team, you'll play a vital role in ensuring that our customers receive the highest level of service, support, and care throughout their journey with us. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and being part of a dynamic team, we want to hear from you!

Why you'll love this job

As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a collaborative and inclusive environment where your skills, experience, and ideas are valued and respected. You'll be part of a team that's dedicated to providing exceptional customer experiences, and you'll have the chance to make a real difference in the lives of our passengers.

What you'll do

As a Customer Service Representative, you'll be responsible for:

• Providing exceptional customer service to our passengers, responding to their queries, and resolving any issues or concerns they may have
• Promoting and selling air travel to the traveling public or freight forwarders
• Assisting with passenger check-in and cargo acceptance
• Interpreting government rules and requirements for domestic and international travel or cargo shipments
• Meeting and dispatching aircraft within established times
• Providing assistance to distressed passengers and customers
• Protecting company property and revenue
• Ensuring safe travel for our passengers
• Possessing the physical ability and dexterity to use motor skills to perform various job-related tasks
• Using organizational skills to perform multiple tasks within a limited time period
• Being self-motivated and requiring minimal supervision
• Responding and assisting during security and emergency situations
• Following internal and external policies and procedures
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
• May be required to perform Passenger Operation Control functions, including air to ground communication as well as Tower functions
• Depending on airport location, this position may work in various weather conditions
• Due to flight operations, Customer Service Representatives work shifts that include irregular and/or extended hours, weekends, and holidays

All you'll need for success

To be successful in this role, you'll need:

Minimum Qualifications

+ High school diploma or GED or international equivalent + Bilingual language skills required in some locations + Applicable valid driver's license as required by local authorities + Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable + Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to satisfy company and security requirements + Must be authorized to work in the U.S.

Preferred Qualifications

+ Working knowledge of Sabre or any other Passenger Service System + Previous face-to-face customer service experience + Working in a fast-paced environment

What you'll get

As a valued member of our team, you'll have access to a range of benefits and perks, including:

• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start – we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself, so our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to be yourself at arenaflex

At arenaflex, we're committed to creating an inclusive and diverse work environment where everyone feels valued, respected, and empowered to be their authentic selves. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

How to apply

If you're passionate about delivering exceptional customer service and working in a dynamic environment, we want to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply to this job Apply To this Job Apply for this job