Sr. Client Services Manager

Description

The Senior Client Services Manager supervises the day-to-day administrative and accounting functions necessary to manage and implement Resolve Marine's suite of compliance services. This role will provide direction and supervision to: TBD

Position Responsibilities

• Collaborate with staff, management, and clients to support the client services team in achieving departmental goals by providing guidance, coordination, and informed input on planning, execution, and decision-making, with consideration for operational and organizational impact.
• Build, maintain, and grow productive long-term client and partner relationships by ensuring service delivery meets or exceeds expectations, overseeing the quality of client communications, and supporting client enrollment, plan amendments, and other compliance-related requests.
• Identify, evaluate, and implement process improvements within the client services function, while supporting the development, adoption, and effective use of ORCA, NetSuite, and related tools.
• Support commercial growth by contributing to client acquisition strategies, development of new compliance service offerings, accounts receivable efforts, and the creation of client-facing communications and materials such as marketing content, presentations, circulars, newsletters, and website updates.
• Partner with the Client Services Data Analyst and leadership to support market analytics, performance reporting, and the development of client prioritization frameworks to guide service delivery and commercial outreach.
• Support the planning and execution of compliance webinars, in-person training/exercises, seminars, client meetings, and industry events, including regular engagement with clients and industry partners both virtually and in person.
• Proactively collaborate with internal Resolve teams to identify cross-selling opportunities and disseminate relevant market intelligence, client data, and insights to support revenue growth.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business administration/management, Finance, Economics, International Business, Engineering, Maritime Operations, or relevant experience.
• Minimum of 5 years of experience supporting maritime regulatory compliance and emergency response readiness under frameworks such as the Oil Pollution Act of 1990, applicable U.S. state and federal requirements, and comparable international regimes. Hands-on experience in project coordination, logistics, contracts, or emergency response operations is a plus.
• Intimate understanding of the Unified Command and Incident Command structures as well as the National Response Framework in the United States.
• Proven knowledge of USCG structure and operating capacities in all U.S. Ports.
• Proven knowledge of maritime situational awareness.
• Valid Driver License/Passport
• Computer Skills:
  • All Microsoft Office 365 products
  • Adobe Acrobat
  • Use of Customer Relations Management Software
• Excellent verbal, written, and telephonic communication
• Great interpersonal and public speaking skills
• Positive attitude and professional manner with a growth mindset
• Strong networking and management abilities

ADA Requirements

• Sit or Stand
• Climb (stairs/ladders) or balance
• See
• Walk
• Stoop, kneel, crouch, or crawl 
• Taste/Smell
• Use Hands/Fingers to handle or feel
• Talk/hear
• Carry weight, lift 50lbs.
• Exposure to work (Maritime Environment in potentially arctic conditions or ships that may be on fire, sunk or spilling oil )

Travel Requirement

Up to 35% travel is required.  If additional, travel is required beyond the specified amount, based on the operational demand, you will be notified accordingly so arrangements can be made.

Summary

What We’re Looking For: At Resolve Marine, your attitude matters as much as how good you are at what you do. We look for people to bring their very best, positive attitude and resiliency. We strive to be the best in the industry, but we aspire for the best working culture that our employees can ask for. Our people, whether on our vessels or in the office, always work to look ahead, be mindful of safety, environment and respecting one another because enjoying where you work and who we work with is what delivers success in everything we do.

• I acknowledge that I have read, understand, and meet the minimum qualifications of the position outlined in the job description and will perform to the best of my abilities to meet the expectations of the role.
• I also understand that this position is subject to a successful background and drug screening (where country applicable laws apply), as well as random drug testing procedures post-employment.

Resolve Marine Group is an Equal Opportunity Employer “Leaving the World a Better Place.”