Customer Service Associate – arenaflex Store

At arenaflex, we're committed to delivering an exceptional customer experience that sets us apart from the rest. As a Customer Service Associate at arenaflex, you'll be the face of our brand, providing top-notch service to our customers and ensuring their needs are met with a smile. If you're passionate about delivering outstanding customer experiences and are looking for a dynamic and supportive work environment, we want to hear from you!

About arenaflex

arenaflex is a leading retail company that's dedicated to making a positive impact in the lives of our customers and employees. We're passionate about creating a culture that's inclusive, supportive, and empowering, where our team members can grow and thrive. With a strong commitment to customer satisfaction, we're always looking for talented individuals who share our values and are eager to join our team.

Key Responsibilities

As a Customer Service Associate at arenaflex, you'll be responsible for:

• Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Implementing Company asset protection procedures to identify and minimize profit loss
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers
• Completing special assignments and other tasks as assigned

Training & Personal Development

As a Customer Service Associate at arenaflex, you'll have access to comprehensive training and development opportunities to help you grow and succeed in your role. You'll attend training sessions and complete Performance Progress Learning (PPL) requests as assigned by your manager or corporate.

Basic Qualifications

To be considered for this role, you must:

• Be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Be willing to work a flexible schedule, including evenings and weekend hours

Preferred Qualifications

While not required, we prefer candidates with:

• Six months of experience in a retail environment
• Prior work experience with arenaflex
• Fluency in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours

Equal Opportunity Employer

arenaflex is an equal opportunity employer, including disability/veterans. We welcome applications from qualified individuals with arrest and conviction records.

Compensation & Benefits

The actual compensation you'll be offered will depend on a variety of factors, including geography, skills, and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please click here [arenaflex benefits URL]. If you're applying on a job board or unable to click on the link, please copy and paste this URL into your browser [arenaflex benefits URL].

Salary Range

$15 - $17.5 / Hourly

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we want to hear from you! Apply now to join our team as a Customer Service Associate at arenaflex. Apply to this job Apply for this job