Experienced Customer Support Specialist (Part-Time) – Food-Tech Industry

At arenaflex, we're revolutionizing home cooking to save consumers time, and we're looking for a talented Customer Support Specialist to join our team. As a key member of our Customer Support Team, you'll play a vital role in ensuring our customers have a seamless and enjoyable experience with our company, from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal in their home.

About arenaflex

arenaflex is a food-tech company that's reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we make it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. Our superior technology, product experience, and food quality have set us apart from the busy pack of other meal delivery businesses, and we've amassed a loyal, rapidly growing following with best-in-class retention, product engagement, and customer NPS.

Position Summary

As an arenaflex Customer Support Specialist, you'll be the first line to greet incoming chats, calls, and emails and ensure that questions or concerns from our customers are addressed in a timely, appropriate, and fun manner. You'll aim to provide support that's above and beyond and work to add an element of surprise and delight to all customer interactions. You'll also be providing vital insights to the rest of the team to help improve our products and services.

How you'll spend your time at arenaflex

* Monitor and respond to email inquiries in a timely and professional manner.

• Answer questions and resolve issues in real-time via online chat, providing empathetic and solution-focused responses.
• Answer calls and phone customers to provide live support when necessary, using your active listening skills to understand their concerns.
• Provide Tech Support help when troubleshooting the oven or App, using your technical troubleshooting experience to resolve issues efficiently.
• Educate customers around all aspects of our service and product, ensuring they have a clear understanding of our offerings.
• Use Zendesk and other CRM software to maintain records of customer interactions, identifying trends and areas for improvement.
• Document common trends to detect underlying problems and update customer-facing product manuals and assets for better customer self-help.
• Share perspective on trending topics to the business and engineering teams to help improve our product and services.
• Maintain high customer satisfaction, ensuring that our customers feel valued and supported throughout their journey with arenaflex.
• Have fun! We want our customers to feel like they're truly a part of the arenaflex family, a family that supports, solves problems, educates, and celebrates together while sharing the goodness of eating better.

About you

* You're a problem-solver who constructively provides solutions via written communication, displaying empathy and active listening to customer issues.

• You're passionate about handling complex issues and get excited in challenging situations, finding new ways to solve problems.
• You believe that the team is your best asset for being your best each day, and you're able to collaborate and bring ideas to a team setting while being productive independently in a remote setting.
• You have strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience.
• You're available to work extended business hours and weekend shifts, and you're able to start on or around mid-November 2025 and work through the end of December 2025.
• Bonus: experience with Zendesk, Slack, or similar support tools is a plus.

Compensation & Benefits

* arenaflex uses market data, geography, and placement of internal employees to determine an appropriate hourly rate.

• This position has the potential to become full-time after the end of the year, offering opportunities for career growth and development.

The values we hold dear

* Put the team first: We put what's best for the broader team ahead of what's best for ourselves or our immediate department.

• Get s#!t done (well): We celebrate people at all levels for delivering high-impact work that expands the bounds of what we're able to do.
• Connect the dots: We engage with curiosity to learn how our work impacts others so that we can problem-solve holistically and work collaboratively.
• Be Direct: We share our perspective openly and directly, even when it feels difficult to do so.
• Embrace the obstacles: We rise to meet challenges with a sense of urgency, resolve, and optimism.
• Champion the customer: We consider and prioritize our customer in all of our decisions.

About our culture

At arenaflex, we're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!

How to apply

If you're passionate about delivering exceptional customer support and want to join a dynamic team that's revolutionizing home cooking, apply now! We can't wait to hear from you. Apply for this job