[Remote] Digital Content Specialist
Note: The job is a remote job and is open to candidates in USA. The Home Depot Canada is seeking a Digital Content Specialist who will manage digital content on product information pages. The role involves maintaining content governance, executing content enrichment changes, and supporting the ratings and reviews program to ensure a consistent customer experience.
Responsibilities
- Work with internal teams to maintain and update overall content standards based on industry benchmarks and ecommerce data
- Execute on content enrichment tasks including product name updates, media uploads, marketing copy, etc. in PIM tool
- Maintain and execute SSKU data tasks including creating product groupings, category definition mapping, data maintenance
- Troubleshoot and support both internal and external partners on ratings and reviews inquiries
- Meet with internal stakeholders to provide digital content expertise to make impactful recommendations or solve problems
- Proactively suggest ideas for new content based on customer research trends
- Conduct routine PIP reviews across Homedepot.ca to ensure adherence to content standards
- Participate in project briefings, and collaborate with internal teams to collect assets and requirements for any special projects
- Maintain strong relationships with key stakeholders, both internal and external
- Understand and empathize with stakeholder needs and expectations
- Resolve complex issues and facilitate effective communication across teams
- Lead collaborative efforts to drive value and remove obstacles
- Support office hours and lead presentations on department objectives and goals
- Hands-on execution of Digital Content Enrichment projects and initiatives
- Works with cross functional teams to meet deliverables
- Can extract and share business KPIs for the program
- Pivots in response to challenges and observations and communicates this accordingly and urgently to stakeholders
Skills
- University/College degree in a related area of study, or equivalent experience
- 1 - 3 years of relevant ecommerce, marketing or other related experience
- Strong analytical, influential, interpersonal skills
- High attention to detail and organizational skills
- Problem-solving and critical thinking skills
- Data Analysis
- Experience working with data – Looker, Tableau, Adobe Analytics
- Experience with project management tools, such as Air Table, and methodologies
- Understanding of PIM systems and online article hierarchy
- Experience with Content Management Systems and processes in a digital space
- Experience writing/editing for digital channels (web, email, mobile, applications)
- Bilingual (English/French)
- Knowledge of industry best-practices
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