[Remote] Billing Support Specialist
Note: The job is a remote job and is open to candidates in USA. Tebra is an all-in-one EHR+ platform designed for independent healthcare practices. The Billing Support Specialist will provide exceptional service by resolving billing inquiries, assisting customers with software navigation, and ensuring compliance with healthcare regulations.
Responsibilities
- Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions
- Assist users in navigating the software, managing patient accounts, and utilizing features effectively
- Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform
- Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures
- Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams
- Ensure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handling
- Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues
- Collaborate with training teams to improve self-help documentation, FAQs, and user guides
- Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks
- Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries
Skills
- High school diploma or equivalent required; associate's degree preferred
- 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company
- Experience in Medical Billing or Healthcare industry
- Understanding of medical billing workflows, insurance claims submissions, and payment processing
- Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
- Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
- Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred
- Knowledge of HIPPA compliance and data security best practices
- Ability to navigate and troubleshoot SaaS- based platforms and related integrations
- Basic coding knowledge related to medical billing and claims processing
- Understanding of claims submission and payer communications, including EDI enrollment process
- Analytics skills to diagnose and resolve billing-related issues efficiently
- Strong interpersonal and communication skills to support healthcare providers and billing teams effectively
- Experience using CRM platforms such as Salesforce
- Strong multi-tasking and time management skills
- Associate's degree preferred
- Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
- Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred
Benefits
- Discount through Dell
- Gympass for a great workout
- Telus Employee Assistance Program
- Wellness and childcare subsidy
- University/Education discount
- Gympass for access to health and fitness apps
- Telus Employee Assistance Program
Company Overview