[Remote] Scaled Associate Client Success Manager

Note: The job is a remote job and is open to candidates in USA. Novara is a company that provides safety and operational risk management software. They are seeking an Associate Client Success Manager to support a large portfolio of customers by executing Customer Success programs and ensuring customers receive timely guidance throughout their lifecycle.

Responsibilities

• Execute 1:many lifecycle programs including onboarding journeys, adoption campaigns, and targeted outreach
• Work with marketing to create clear, concise, customer-ready written communications (emails, campaigns, in-product messaging) that drive adoption and engagement
• Monitor customer data (usage, engagement, health scores) to identify risks, gaps, and trends
• Surface insights to improve campaigns, content, and lifecycle programs
• Deliver light-touch customer interactions (email, pooled outreach, webinars, office hours) to reinforce best practices
• Guide customers to self-service resources and enablement content aligned to their lifecycle stage
• Track customer progression against key milestones and flag deviations
• Maintain accurate CRM and CS platform documentation, including activity tracking and RAID logs
• Ensure customer engagement, risks, and value signals are documented to support renewal readiness
• Escalate complex or high-risk scenarios to appropriate stakeholders
• Capture recurring customer feedback to inform improvements to product and scaled programs

Skills

• 1-2 years in a customer-facing or operational role (Customer Success, Support, Onboarding, or similar)
• Strong writing skills with the ability to communicate clearly and drive action in digital-first, 1:many formats
• Foundational data literacy (ability to read dashboards and identify meaningful trends)
• Basic understanding of the SaaS customer lifecycle (onboarding, adoption, renewal)
• Ability to manage work across a high-volume customer segment with strong organization and attention to detail
• Comfortable working within structured processes, playbooks, and automation tools
• Familiarity with CRM and Customer Success platforms (Salesforce preferred)
• Bachelor's degree or equivalent experience preferred

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• Paid and Floating Holidays
• 401k with Company match and immediate vesting
• Company-funded Life Insurance
• Employee Assistance Programs
• No-cost Mental Health Benefits

Company Overview