Adoption & Change Management Lead

POSITION DETAILS:

Position Title:

Adoption & Change Management Lead

Reports to (POSITION):

Microsoft Services Manager

Team:

Cloud Implementation Team

Department:

Technical Solutions

Grade (If Applicable):

PURPOSE OF JOB:

The Adoption & Change Management Lead is responsible for driving the successful adoption and utilisation of Microsoft 365 (M365) technologies, focussing initially on Copilot but in the future will extend to the wider M365 estate. This role involves leading change management initiatives, developing strategies to enhance user engagement, and ensuring best practices are followed across the organization.

KEY RESPONSIBILITIES:

• Lead the development and implementation of adoption and change management strategies for M365 technologies.

• Oversee the creation and delivery of training materials, including videos, to support user adoption.

• Collaborate with stakeholders to identify and address barriers to technology adoption.

• Monitor and report on adoption metrics and user feedback.

• Ensure best practices are followed in the use of SharePoint, including page design, administration, and permissions management.

• Adoption and Change Management for Copilot

• Training sessions with customers for applications across the M365 estate.

INDIVIDUAL RESPONSIBILITIES:

• Conduct workshops and training sessions for power/super users.

• Design and manage SharePoint pages, ensuring they meet organizational needs.

• Assist end users with navigating SharePoint, finding and saving files, and managing file access.

• Assist end users with tips and tricks for using Word, Excel, Teams, OneDrive

• Develop and maintain documentation on best practices for M365 apps.

WIDER TEAM NETWORK

Internal

• Pre-sales, Sales, Marketing and Support

External

• Clients, Vendors and Partners

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Professional Qualifications

• Strong knowledge of M365 technologies, including SharePoint and Copilot.

ESSENTIAL

• Excellent communication and leadership skills.

ESSENTIAL

Years of Experience

• 5+ years of experience in change management, user adoption, or a related role.

ESSENTIAL

Other Requirements

• Ability to work collaboratively with cross-functional teams.

ESSENTIAL

• Strong analytical and problem-solving skills.

ESSENTIAL

• Experience in creating and delivering training materials.

ESSENTIAL

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE

• Change management expertise

• Proficiency in M365 technologies (SharePoint, Teams, OneDrive, Word, Excel)

• Strong presentation and training skills

• Excellent organizational and project management abilities