Senior Specialist, Program Management (1st Shift) - Remote

OVERVIEW

The incumbent is daily customer service tasks and routine reporting, ensuring stability in the customer experience. The role will work towards KPIs and SLAs for defined customer program. The role will support proposals for optimization of the customer program across active geographies.

Responsibilities

RESPONSIBILITIES

Program Management

• Meet KPIs and SLAs of customer programs within the accounts that are assigned

• Support KAM and Advisors Program Management with reporting for assigned accounts

• Delivery of daily customer service tasks for assigned accounts

• Collaborate with internal and external partners that are involved in the delivery of defined customer programs

Customer Experience

• Flag recurring internal process failures/ redundancies/ problems

• Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes

• Serve as first point of contact with customers

Qualifications

General Experience

• Initial experience within logistics/program management (Preferred 1-3 years).

Candidates must be within 250 miles of an APL Logistics facility or office.

The typical starting salary range for this position is: $85,000 - $97,100.

The actual salary offer will take into account multiple factors including skills, experience, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits: • PTO • 6 days sick time • 9 paid holidays • 1 paid "Personal Holiday" • Company Bonus Plan • 401(K) SAVE Plan • Annual Fixed Contribution • Medical, Dental, Vision, and Life & Disability coverage • Voluntary Benefits • Accident/Critical Illness/Hospital Indemnity Benefits • Tuition reimbursement and student loan assistance • Employee Assistance Program (EAP) • Health Savings Account (HSA) with employer funding and wellness incentives • Flexible Spending Account (FSA) • Employee Referral Program

************************************************************************************ Work Location Requirement – APL Logistics Employees residing within 25 miles of an APL Logistics Hub Office (AZ, FL, MI, NC, OR) are required to follow a designated Hybrid schedule as described below: Fully on-site, or fully remote schedules are determined based on role and business needs. • Hybrid employees must report to the office 8 days per month, scheduled by their supervisor. • Warehouse roles are typically fully on-site. • Candidates outside the 25-mile radius may be considered for fully remote roles, depending on business needs. Remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed. Adherence to this policy is a condition of employment.

Company

EEO Statement for US-

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.