Customer Lending Representative
Position Summary: First point of contact with customers who are searching for mortgage financing and additional loan options that best fit their needs. You will be loanDepot's first impression while assisting them towards finding their dream home. If you love interacting with people and want to start an elite career with endless opportunities, then wait no longer and apply to join Team loanDepot today! Responsibilities:
- Manage a high volume, fast paced outbound call center environment.
- Verify information submitted on customer application.
- Build rapport, pre-qualify, and transfer top quality leads to our inside sales team for nexts steps in the home financing process.
- Identify customer’s goals and objectives.
- Achieve monthly performance metrics through indvidual and team goals.
- Outbound Call Center experience required
- 1-2 years of Sales experience within upselling products and/or services.
- Must be sales minded mentality, comfortable with handling rejections, and providing rebuttals.
- Experience working in a remote environment preferred.
- Exceptional verbal, written and interpersonal communication skills required, Bilingual a plus.
- Proficient Computer and Data Entry Skills required.
- High School Degree or equivalent required; Bachelor’s degree preferred.
- Inclusive, diverse and collaborative culture where people from all backgrounds can thrive
- Work with other passionate, purposeful and customer-centric people
- Extensive internal growth and professional development opportunities including tuition reimbursement
- Comprehensive benefits package including Medical/Dental/Vision
- Wellness program to support both mental and physical health
- Generous paid time off for both exempt and non-exempt positions