Technical Writer
PSC Software, a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes, ensure compliance, and improves overall efficiency, delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical, medical device, and other highly regulated industries.
At PSC Software, we are passionate about providing innovative software solutions that empower businesses to achieve their full potential.
The Experience
With operations spanning the globe and featuring a multicultural team, PSC Biotech® is passionate about bringing the best and brightest together to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents.
We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you but also be provided with the tools that will help you grow and learn.
At PSC Biotech®, it’s about more than just a job—it’s about your career and your future.
Your Role
We are hiring a Technical writer to Support our Software Team! The Technical Writer will translate business specifications into user documentation and is responsible for planning, writing, and maintaining systems and user support documentation efforts, including online help screen. This position is familiar with a variety of the field's concepts, practices, and procedures. A wide degree of creativity and latitude is expected.
This is a remote role based in the Philippines
- Creates and maintains technical documents for all PSC Software applications that are developed in-house. These documents include user, administration, API, and quick start manuals for ACE™ and Audit Utopia™ applications.
- Supports required detail-oriented configuration of the PSC Software™ proprietary, enterprise software.
- Drafts and executes test scripts, test cases, and test plans.
- Configures proof of concept demonstrations to adapt ACE™ to necessary needs.
- Supports software requirements analysis, customizations, enhancements, integrations, and production deployments of customers/partners.
- Works closely and collaboratively with project managers, product managers, operations, and other engineers to ensure high-quality implementation, on-time delivery, and post-implementation technical support.
- Interfaces with internal stakeholders for technical support/sustainment.
- Writes technical documents including requirements, product customizations, and integration capabilities.
- Complies with, maintains, and improves the internal quality systems.
- Participates in ongoing technical support, training, and service.
- Learns to perform critical software documentation with an eye for detail and rigid application of best practices and procedures.
- Other duties as assigned.
Requirements
- Bachelor's Degree in related STEM fields, or equivalent.
- At least 2 years of Technical Writing experience related to software specifications and products.
- Experience with Technical Writing for cGxP systems or facilities, preferably pharmaceuticals.
- Knowledge of FDA Regulations.
- Knowledge and experience with Clinical and Regulatory Affairs documentation in a regulated environment.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Excellent analytical skills.