PATIENT ACC SVC REP SR REHAB, FCP - WB REHAB PATIENT CARE GENERAL (4047506001)

Discover. Achieve. Succeed. #BeHere

Location: US:WI:WEST BEND at our CP-WEST BEND HEALTH CENTER facility. 

This job is REMOTE.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: Monday 9-5:30, Tuesday 10:30-7, Wednesday 9-5:30, Thursday 9-5:30, Friday 9-5

Job Summary:

Acts as a subject matter expert in servicing Froedtert Theda Care Health Rehabilitation Services patients’ needs, including registration, scheduling, and other patient access requests, in order to ensure an exceptional experience and provide first contact resolution. Tasks are completed for multiple rehabilitation departments and therapy specialties across the Froedtert Theda Care/South Region . This position will use detailed protocols and enterprise scheduling tools to aid patients in scheduling with the right rehabilitation provider at the right time and location. Customer-focused and friendly communication skills will provide an exceptional experience and set the stage for patient preference and loyalty to Froedtert Theda Care Health.  

EXPERIENCE DESCRIPTION: 

A minimum of 3 years of experience in a customer service position is required. A minimum of 1 year of experience in a call center environment is required. A minimum of 5 years’ experience in a customer service position is preferred. 

EDUCATION DESCRIPTION: 

High School diploma or equivalent is required. 

SPECIAL SKILLS DESCRIPTION: 

Expert oral and written communication skills. Proven ability to multi-task. Proven ability to mentor other co-workers on job tasks and workflows. Strong proactive organizational skills. Excellent customer service skills. Proficient in Microsoft Outlook and Word. Knowledge of medical terminology and health care appointment scheduling software such as Epic. Proficiency in Microsoft Excel is preferred.

Compensation, Benefits & Perks at Froedtert Health 

Pay is expected to be between: (expressed as hourly) $20.01 - $26.61. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: 

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available 

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation. 

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.