Experienced Technical Support / Customer Service Representative (Remote) – arenaflex

Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a remote Technical Support / Customer Service Representative, you'll be part of an organically diverse team from 70 countries where ALL members contribute and support each other's success and well-being, proudly united as our game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation.

About arenaflex

arenaflex is a global leader in customer experience and technology services, dedicated to delivering exceptional experiences for our clients and their customers. We're passionate about creating a workplace where our employees feel valued, empowered, and supported to grow and thrive. Our commitment to diversity, equity, and inclusion has earned us recognition as one of the

World's Best Workplaces

,

Happiest Employees

, and

Best Companies for Career Growth

.

Career Growth and Personal Development

This is a great work-from-home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do in This Role

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as:

+ Smartphones + Tablets + Computers + Wearables + Familiarity with iOS and/or MacOS, or comparable technology is preferred

• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative role include:

• Strong focus on building customer relationships
• 1 year of customer service experience
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in It for You

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call arenaflex their employer of choice.

Location

USA, OH, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. For more information regarding your EEO rights as an applicant, please visit the following websites: English: Spanish: To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job