Analyst, Fraud/Loss Prevention

Worldwide Salaried Open

Job Description:

Complete order screening accurately and in a timely manner
Identifying valid or fraudulent transactions
Contacting customers via telephone to verify purchases
Position does require regular inbound and outbound customer interaction via phone
Identify and communicate potential process improvements in the fraud processes as needed
Identify fraud patterns and communicate across team and to management
Monitoring voicemail, e-mail, messages, and related information for support inquiries
Maintain effective working relationships across internal and external departments, as necessary

Requirements:

At least two or more years of full-time work experience
Preferably with at least one year of experience in a customer service or call center role
Experience in ecommerce, online payments, credit card processing, fraud screening, law enforcement, or online investigations is a plus
Must have strong written and verbal communication skills
Typing ability
Professional telephone manner
Must be detail oriented with strong analytical and organizational skills
Extremely proactive and naturally inquisitive
Ability to understand multiple systems and processes
Ability to work effectively in a fast-paced, rapid changing environment
Ability to work independently with little supervision
Must be reliable, punctual, and have outstanding attendance
Requires open availability to accommodate a 5-day workweek to include Saturday and/or Sunday and holidays
High school or equivalent needed
Bachelor’s degree a plus

Benefits:

Medical, vision, dental and mental health benefits for you and your family
Free concert tickets
Generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match
Stock reimbursement program
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live
Tuition reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match

Apply To This Job

More jobs