[Remote] Customer Success Manager, Scaled

Note: The job is a remote job and is open to candidates in USA. Renaissance Learning is a global leader in pre-K–12 education technology, dedicated to enhancing student learning experiences. As a Customer Success Manager, you will manage a portfolio of accounts to ensure customer satisfaction and retention while driving successful implementations of the company's solutions.

Responsibilities

• Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
• Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
• Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk
• Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes
• Partner closely with Sales to identify and support expansion opportunities across accounts
• Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale
• Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience

Skills

• 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales
• Strong analytical and organizational skills with the ability to manage multiple priorities efficiently
• Excellent communication and relationship-building skills across a variety of stakeholders
• Demonstrated ability to use data and insights to drive customer outcomes and retention
• Experience managing a high-volume or scaled book of business

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12