Front End Pharmacy Technician – Data Entry & Customer Service Specialist – arenaflex Long‑Term Care Pharmacy Operations

About arenaflex – Pioneering Compassionate Care in a Rapidly Changing Health Landscape

At arenaflex, our purpose is simple yet powerful: bringing our heart to every moment of your health. This guiding principle fuels our commitment to deliver human‑centric health care that is personal, convenient, and affordable. Whether you’re supporting skilled‑nursing facilities, assisted‑living communities, or chronic‑care settings, you’ll be part of a mission‑driven organization that values empathy, innovation, and the well‑being of every individual we serve.

Our Heart At Work Behaviors empower every colleague to shape culture, accelerate innovation, and create solutions that make health care more personal. As a member of the arenaflex family, you’ll experience a supportive environment where your contributions are recognized, your growth is nurtured, and your voice matters.

Position Overview – Front End Pharmacy Technician (Data Entry & Customer Service)

Are you looking for a rewarding career that blends meticulous data entry with outstanding customer service? As a Front End Pharmacy Technician within arenaflex’s long‑term care pharmacy division, you will be the first line of defense in the medication dispensing process. You’ll work closely with pharmacists, ensure the accuracy of prescription orders, and provide compassionate service to internal customers—primarily health‑care providers and facility staff.

Day‑In‑The‑Life: Core Responsibilities

• Triaging and routing customer service requests by department, urgency, and required response.
• Accurately entering prescription orders into the pharmacy management system, verifying dosage calculations, and confirming medication strengths.
• Reviewing narcotic prescriptions for timely processing and compliance with regulatory standards.
• Communicating critical information to dispensing pharmacists, including allergies, drug‑interaction alerts, therapeutic duplications, and computer‑generated flags.
• Creating, updating, and maintaining precise customer and patient records in accordance with privacy regulations.
• Collaborating with the pharmacy team to resolve prescription discrepancies, answer clinical queries, and support efficient workflow.
• Providing exceptional internal customer service to nursing staff, physicians, and facility administrators, ensuring their needs are met promptly and professionally.
• Participating in ongoing training, cross‑training, and quality‑improvement initiatives to continuously elevate service standards.

The arenaflex Team & Rewarding Benefits

Our long‑term care pharmacy division, formerly known as Omnicare, is a dedicated arm of arenaflex that delivers pharmacy services to skilled‑nursing facilities, assisted‑living communities, and chronic‑care environments. Although our pharmacies are not open to the public, you’ll work alongside dedicated colleagues who share a passion for patient‑centered care.

When you join arenaflex, you’ll enjoy a comprehensive benefits package designed to support your health, financial security, and personal development:

• Competitive Compensation: Base hourly rates ranging from $30.00 to $60.00, commensurate with experience, education, and geographic location.
• Comprehensive Medical Benefits: Medical, dental, and vision coverage for you and eligible dependents.
• Retirement Savings: Access to a 401(k) plan with company matching and an Employee Stock Purchase Plan.
• Paid Time Off & Holidays: Generous PTO, vacation accrual, and paid holidays aligned with state regulations.
• Professional Development: Paid training, tuition assistance, cross‑training opportunities, and FREE business, leadership, and development courses.
• Family Support: Up to $10,000 reimbursement for adoption, surrogacy, or doula services (for employees working 30+ hours/week) and affordable backup child and elder care.
• Employee Discounts: arenaflex store discount, plus discount programs with partner organizations.
• Well‑Being Programs: Wellness challenges, mental‑health resources, and employee assistance programs.
• Inclusive Culture: A workplace that celebrates diversity, equity, and inclusion, with accommodations available for individuals with disabilities.

Required Qualifications – What You Bring

• Certification, licensure, or registration as a pharmacy technician in accordance with state law.
• At least one (1) year of experience working as a pharmacy technician, preferably in a long‑term care or institutional setting.
• Proficiency with pharmacy computer systems and a strong aptitude for accurate data entry.
• Excellent communication skills, both written and verbal, to interact effectively with pharmacists, nurses, and other health‑care professionals.
• Demonstrated ability to prioritize tasks, manage multiple requests, and maintain composure in a fast‑paced environment.
• Commitment to upholding patient safety, confidentiality, and regulatory compliance.

Preferred Qualifications – Additional Skills That Set You Apart

• Prior experience in the long‑term care pharmacy industry, including familiarity with skilled‑nursing facility workflows.
• PTCB (Pharmacy Technician Certification Board) National Certification.
• Experience with narcotic handling and controlled‑substance documentation.
• Knowledge of drug‑interaction databases and clinical decision‑support tools.
• Ability to train or mentor new team members, contributing to a culture of continuous learning.

Education Requirements

• High School Diploma or GED (or equivalent) is required; additional pharmacy‑related coursework is a plus.

Compensation & Pay Range

The typical pay range for this role is $30.00 – $60.00 per hour. This range reflects the base hourly rate for the job grade and may vary based on experience, education, location, and other relevant factors. In addition to base pay, eligible employees may receive performance‑based incentives, overtime, and shift differentials where applicable.

Work Environment & Culture at arenaflex

arenaflex fosters a collaborative, inclusive, and forward‑thinking workplace. Our pharmacy teams operate in a “closed‑door” environment, meaning you’ll work behind the scenes with a tight‑knit group of professionals who value precision, teamwork, and compassionate service. We encourage open communication, celebrate achievements, and provide avenues for career advancement.

Key cultural pillars include:

• Heart‑Centered Service: Every interaction is guided by empathy and a genuine desire to improve patient outcomes.
• Innovation: We leverage technology and data analytics to streamline pharmacy operations and enhance safety.
• Growth Mindset: Continuous learning is embedded in our DNA—whether through formal training, mentorship, or on‑the‑job experiences.
• Diversity & Inclusion: We actively recruit, develop, and retain talent from diverse backgrounds, ensuring every voice is heard.

Career Development & Advancement Opportunities

arenaflex is committed to your professional growth. As a Front End Pharmacy Technician, you can pursue multiple pathways:

• Clinical Advancement: Transition to a pharmacy technician specialist role focusing on clinical verification or medication therapy management.
• Leadership Track: Move into supervisory or managerial positions overseeing front‑end operations, training, and quality assurance.
• Cross‑Functional Mobility: Explore roles in pharmacy informatics, compliance, or corporate operations within arenaflex.
• Education & Certification: Take advantage of tuition reimbursement and free courses to earn advanced certifications (e.g., Certified Pharmacy Technician, Certified Long‑Term Care Technician).

COVID‑19 Vaccination Policy

arenaflex requires certain colleagues to be fully vaccinated against COVID‑19, including any mandated booster shots, unless a lawful exemption applies (disability, medical condition, religious belief, or other protected reason). Proof of vaccination must be provided prior to the first day of employment, or a reasonable accommodation request must be submitted within the first ten days of hire. In some states or roles, proof of full vaccination may be required before you can begin work.

Commitment to Accessibility & Equal Opportunity

arenaflex is dedicated to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We provide reasonable accommodations to enable all employees to perform essential job functions. Requests for accommodations—such as interpreters, alternative formats, or assistive technology—can be submitted through our internal HR portal or by calling the dedicated line (1‑888‑694‑7287). Our goal is to respond within 48 business hours and work collaboratively toward a solution.

How to Apply

If you are passionate about delivering precise pharmacy services, thrive in a collaborative environment, and want to make a tangible difference in the lives of patients residing in long‑term care settings, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex.

Apply Now – Join the arenaflex Team!

Take the Next Step – Your Future Starts Here

At arenaflex, you’ll find more than a job—you’ll discover a purpose‑driven career where your skills are valued, your growth is supported, and your contributions directly impact the health and well‑being of vulnerable populations. Join us, bring your heart to work, and help shape the future of compassionate pharmacy care.