Experienced Customer Service Representative – Remote Contact Center Chat

At arenaflex, we're on a mission to revolutionize the way people interact with our organization, and we're looking for talented individuals to join our team as Remote Contact Center Chat Representatives. As a key member of our customer service team, you'll be responsible for providing exceptional support to our members through various channels, including chat, messaging, email, and phone. If you're passionate about delivering top-notch service, have excellent communication skills, and are comfortable working in a sales environment, we want to hear from you! A Day in the Life of a Remote Contact Center Chat Representative As a Remote Contact Center Chat Representative, you'll be the face of arenaflex, providing support to our members through various digital channels. Your day will be filled with

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services. Skills and Qualifications To succeed in this role, you'll need
• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Telecommuting Requirements To work from home, you'll need
• A dedicated workspace.
• Secure and strong internet connection.
• Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions. Training and Onboarding The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you'll receive comprehensive training and onboarding. Why Join arenaflex? Since 1956, arenaflex has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. Our Core Values
• We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets.
• We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Benefits

As a full-time employee of arenaflex, you'll enjoy amazing benefits, including

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program. Equal Opportunity Employer arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. Pay and Benefits
• Pay Type Hourly
• Min Hiring Rate $17.00
• Max Hiring Rate $20.80
• Required Education High School Apply Now If you're ready to join a dynamic team and make a difference in the lives of our members, apply now! Apply for this job

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