Spanish Bilingual Licensed Property And Casualty

Worldwide Salaried Open

Job description: Job Requirements:

Must be fluent in Spanish and English
Must hold a property and casualty license in your state of residence
Must be willing to release property and casualty appointments (No need to release Health or Life appointments)
Must be able to work a Saturday and Sunday schedule.

Key Responsibilities

Serves as customer service contact for inbound first and second-level customer interactions
Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention
Documents ancillary business and/or customer interaction information for the Agent and/or other business lines
Leverages opportunities to expand customer interactions to learn more about the customers current and future needs then transfer/forward to Agent or CCC Licensed Growth team as appropriate
Applies underwriting and eligibility guidelines to correctly price and bind additional/replacement policies according to established scope and procedures

Serve as 1st level contact for basic and routine customer service inquiries which may include: Regular payments and payment plan changes, proof of insurance, password reset and customer ID verification calls from customers and B2B vendors
Has basic knowledge of company products and/or services
Escalates problems or inquiries as needed
Uses established procedures, scripts, and screens
Promotes client products and services
Handles low complexity transactions
Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting
Works under close supervision
Provides customer assistance with routine customer service inquires that require licensing including complex payments, policy changes such as coverages and deductibles, added and/or replacement vehicles
Completes simple transactions to add or replace products on existing policies
Learns and applies product, industry, and market knowledge to make recommendations to policyholders
Provides feedback to management regarding process improvements
Explains coverage and insurance terms clearly for existing customers
Works with general supervision on moderately complex assignments; seeks guidance on non-routine issue

Job Type: Full-time Benefits:

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