Innovation Investigator Understudy – Technology Division (Part-Time, Data Entry & Business Analysis Focus) at arenaflex

About the Opportunity at arenaflex

arenaflex is searching for a motivated, detail-oriented, and intellectually curious Innovation Investigator Understudy to join our Technology Division on a part-time basis. This position is designed for ambitious individuals who are eager to develop hands-on experience in data entry, business analysis, systems testing, and project coordination within a fast-paced, enterprise-level environment. If you are passionate about technology, problem-solving, and contributing to meaningful projects that affect thousands of users, this role offers an exceptional launchpad for your career.

At arenaflex, we believe that innovation begins with people. Our Technology Division supports a wide range of business-critical functions, and as an Innovation Investigator Understudy, you will have the unique opportunity to rotate through or align with one of several dynamic teams, including Air Operations, Customer and Business, Systems and Services, People, and Finance. This exposure will allow you to gain a holistic understanding of how a large, customer-focused organization operates while developing the technical and professional skills needed to thrive in a technology-driven workplace.

This is not a typical data entry role. While accurate data management is a core component of the position, you will also be involved in requirements gathering, systems testing, stakeholder communication, and process improvement initiatives. If you enjoy working at the intersection of business and technology, this position will challenge and reward you in equal measure.

Team Placement Opportunities

Group Stage QMO – Quality Management Office

Although the Quality Management Office operates within the broader Technology space, its primary focus is on the application side of operations. This team is responsible for ensuring the quality, reliability, and performance of the applications used daily by our frontline Teams. The applications maintained and tested by this group are part of the mission-critical suite required for daily operations. Without rigorous quality assurance, issues in production could arise, potentially impacting service delivery and customer experience.

As an Understudy assigned to this team, your daily work will involve collaborating closely with Scrum Masters, Engineers, and Product Owners to test applications as changes are being developed. You will also contribute to metrics generation, helping to showcase progress and keep leadership informed about testing outcomes and quality trends. This is an excellent opportunity for individuals interested in software quality assurance, Agile methodologies, and continuous improvement.

Customer and Business – Southwest Adventures (SWAV)

The Adventures Team at arenaflex is at the forefront of creating innovative, revenue-generating products that extend beyond our core service offerings. This is a fast-paced, highly focused enterprise initiative where team members gain exposure to both the core business and adjacent industries. Working with this team, you will develop a deep understanding of how customer-facing products are conceptualized, built, and scaled in a competitive marketplace.

This placement is ideal for candidates who are entrepreneurial, enjoy working on high-visibility projects, and want to learn how data, technology, and customer insights converge to drive business growth.

Key Responsibilities and Duties

As an Innovation Investigator Understudy at arenaflex, your responsibilities will vary depending on your assigned team, but may include the following:

• Data Entry and Record Management: Accurately input, update, and maintain data across various systems and platforms, ensuring all records are organized, complete, and accessible to relevant stakeholders.
• Requirements Analysis: Work directly with business users to conduct thorough requirements analysis related to systems, business processes, and operational workflows. Translate business needs into clear, actionable technical specifications.
• Solution Alignment: Ensure that proposed solutions align with internal tooling, established business procedures, and departmental standards. Contribute to the design of quality technical solutions that meet business objectives.
• Project Coordination: Manage timelines for planning, development, testing, and execution to ensure deliverables are completed on time and within budget. Track milestones and communicate progress to team leads and stakeholders.
• Cross-Team Communication: Act as a liaison to facilitate effective communication between business units and Technology Teams. Help bridge gaps in understanding and ensure alignment on priorities, expectations, and deliverables.
• Systems and Acceptance Testing: Participate in systems testing and user acceptance testing (UAT) activities. Document test cases, report defects, and validate that solutions meet specified requirements before deployment.
• Process Improvement: Identify opportunities to streamline workflows, improve data accuracy, and enhance operational efficiency within your assigned team.
• Ad Hoc Support: Provide general support to your assigned team on a variety of projects and initiatives. The scope of work will vary depending on team needs and organizational priorities.

Essential Skills, Abilities, Knowledge, and Work Style

Required Qualifications

• Proficiency in Microsoft Office Suite: Solid working knowledge of Microsoft Word, Excel, and PowerPoint is required. You will use these tools daily for documentation, data analysis, and presentation creation.
• Strong Communication Skills: Excellent critical thinking, problem-solving, and verbal communication abilities are essential. You must be able to articulate ideas clearly and professionally in both written and spoken formats.
• Organizational Skills: Demonstrated ability to stay organized and manage multiple, simultaneous projects under tight deadlines. Strong attention to detail is a must.
• Team-Oriented Mindset: Ability to work effectively in a culture that values openness, directness, respect, courtesy, and empathy. Collaboration is at the heart of how we operate at arenaflex.

Preferred Qualifications

• Basic Knowledge of Business Analysis: Foundational understanding of business analysis, process modeling, and process optimization is highly desirable.
• Technical Environment Familiarity: Basic knowledge of technical environments, including an understanding of how software applications are developed, tested, and deployed.
• Agile Methodology Exposure: Prior exposure to Agile methodologies (Scrum, Kanban, or similar frameworks) is preferred but not required.
• Project Management Fundamentals: Basic understanding of project management principles, tools, and techniques.
• Prior Internship Experience: Previous internship or investigative work experience within the past 12 months is a plus.
• Problem-Solving Experience: Experience solving business problems through capstone projects, case competitions, or similar academic or extracurricular activities is highly valued.

What You Will Learn and How You Will Grow at arenaflex

arenaflex is deeply committed to providing employees with equal opportunity for learning, professional development, and personal growth. As an Innovation Investigator Understudy working in our Technology Division, you will have the opportunity to:

• Make a Real Impact: Work on real-time projects where your contributions directly influence the success of your assigned team and the broader organization.
• Collaborate Across Teams: Partner with other Understudies, technology professionals, and cross-functional workgroups to deliver high-quality solutions.
• Drive Organizational Initiatives: Contribute to the achievement of company-wide strategic objectives while learning how large organizations execute on their mission.
• Develop Professional Skills: Build a strong foundation in data management, business analysis, systems testing, project coordination, and stakeholder communication.
• Explore Career Pathways: Gain clarity on potential career trajectories within the technology and business analysis fields, with mentorship and guidance from experienced professionals.
• Have Fun While Learning: At arenaflex, we believe that a positive, engaging work environment is essential to success. You'll have the opportunity to grow, laugh, and develop as a future professional.

Work Environment and Company Culture at arenaflex

At arenaflex, our culture is built on a foundation of openness, directness, respect, courtesy, and empathy. We are proud to foster an inclusive workplace where every team member's voice is heard and valued. Our Technology Division thrives on collaboration, continuous learning, and a shared commitment to excellence. Whether you are working in the office or remotely, you will be part of a supportive community that encourages curiosity, innovation, and professional growth.

We understand that our people are our greatest asset, and we are dedicated to creating an environment where you can do your best work. As an Understudy, you will be welcomed into a team that invests in your development and celebrates your contributions.

Compensation, Perks, and Benefits

arenaflex offers competitive compensation for part-time Understudy positions, with an hourly rate of $25 per hour. In addition to fair and transparent pay, we provide a range of benefits and perks designed to support your well-being and professional growth, including:

• Flexible part-time scheduling that accommodates academic commitments
• Mentorship and guidance from experienced technology and business professionals
• Exposure to enterprise-level projects, tools, and methodologies
• A collaborative and inclusive work culture that values diversity and innovation
• Networking opportunities with leaders and peers across multiple divisions
• Potential for career advancement within arenaflex upon successful completion of the program

How to Apply

If you are ready to launch your career in technology, data management, and business analysis, we encourage you to apply today. This is your opportunity to join a forward-thinking organization that values innovation, collaboration, and personal growth. At arenaflex, we are not just offering a job — we are offering a path to a meaningful and rewarding career.

Take the next step. Apply now and become part of a team that is shaping the future of technology and business. We look forward to welcoming you to arenaflex.