Customer Care Professional - Consumer Product Services | Inbound Sales & Relationship Expert | Sunrise, FL

About arenaflex and the Opportunity Ahead

At arenaflex, we believe that meaningful customer experiences are the foundation of every successful brand. As a global organization built on the principle of going above and beyond, arenaflex has earned its reputation by setting the gold standard for customer-first service across consumer product services. We are not just another company; we are a community of dedicated professionals who understand that every interaction is an opportunity to create lasting value for the customers we serve.

When you join arenaflex, you become part of a dynamic, diverse, and globally connected team that is united by an unwavering commitment to back our customers, our communities, and one another. We invest in our people because we know that exceptional colleagues create exceptional outcomes. Here, you will find a career journey shaped by your unique talents, your curiosity, and your ambition. arenaflex offers industry-leading benefits, robust development programs, and the flexibility you need to thrive both personally and professionally.

At arenaflex, every colleague is recognized for their contributions, leadership, and impact. We believe in winning as a team, upholding the highest standards of integrity, and fostering an environment where everyone feels seen, heard, and valued. If you are passionate about delivering world-class service and want to be part of a company that truly lives its values, arenaflex is the place for you.

Position Overview: Customer Care Professional – Consumer Product Services

As a Customer Care Professional on our Consumer Product Services team within the Customer Engagement Network at arenaflex, you will serve as the face of our brand. This is more than a customer service job; it is a chance to consult with card members, tailor personalized solutions, and reinforce the value of membership through every conversation. You will play a critical role in curating unique lifestyle and travel experiences, helping customers with reward redemptions, and deepening engagement through consultative selling.

This role is ideal for driven, empathetic professionals who thrive in a structured, fast-paced call center environment and who take pride in solving problems on the first point of contact. Through industry-leading training, ongoing coaching, and a supportive leadership structure, you will sharpen your consultative sales skills and develop deep expertise in customer relationship management.

How You Will Make an Impact at arenaflex

As a key member of the arenaflex Customer Engagement Network, you will help propel your team and our business partners to continued success. Your day-to-day responsibilities will include:

• Deliver Extraordinary Service: Provide exceptional service on inbound calls in a fast-paced, structured customer care environment by consistently applying our Customer First philosophy.
• Consultative Engagement: Engage with card members to deeply understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership and providing relevant product offers that deepen customer engagement and deliver measurable value.
• Sales Excellence: Continuously sharpen your selling skills, including building rapport, understanding customer needs, handling objections, and closing sales with confidence and authenticity.
• Inquiry Resolution: Address general and account-specific customer inquiries with clarity, providing concise and accurate information while updating customer account information as needed.
• Proactive Problem Solving: Use tools, resources, and product knowledge to identify custom solutions and anticipate customer needs, maintaining our commitment to first-point-of-contact resolution.
• Performance Achievement: Meet and exceed performance goals, including customer survey results, sales rates, quality benchmarks, compliance regulations, and productivity targets.

Preferred Qualifications: Your Unique Career Journey

At arenaflex, we value the unique career journey each colleague brings. We are looking for candidates who demonstrate the following:

• Proven Customer Service Success: Two or more years of experience in a customer service and consultative sales environment, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication skills.
• Integrity and Compliance: A strong sense of integrity to manage sensitive card member information and a commitment to adhering to all Regulatory and Compliance guidelines related to servicing and sales practices.
• Passion for Consultative Sales: Genuine enthusiasm for recommending products or solutions tailored to each customer's unique situation and goals.
• Resilience and Adaptability: The ability to efficiently manage a steady stream of customer calls while balancing performance metrics, effectively navigating change, and maintaining a positive attitude in challenging situations.
• Communication Versatility: The ability to adapt communication style to engage effectively with a wide variety of personalities and situations.
• Commitment to Growth: A demonstrated commitment to implementing feedback as a means of achieving individual and team performance goals.
• Technical Savvy: The ability to multi-task and navigate through multiple computer systems and applications with speed and accuracy.
• Reliability: Timeliness and dependability, with a commitment to being at work on time and adhering to your assigned schedule each day.

Additional Requirements

• Schedule Flexibility: The ability to work anytime between 6:00 AM and 2:00 AM, including weekends.
• Education: High school diploma or equivalent required; a bachelor's degree is preferred.
• Workplace Flexibility: This is a full-time role. Shift flexibility is required to meet business needs.
• Location: This position is based in Sunrise, Florida.

The arenaflex Culture and Work Environment

arenaflex offers a fantastic, diverse, and inclusive working environment where high performance is recognized and rewarded through target-driven incentive programs. Our enterprise working model, arenaflex Flex, provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on role and business needs, colleagues may work onsite, in a hybrid model that combines in-office and virtual days, or fully virtually. At arenaflex, you will be part of a team that values collaboration, innovation, and the personal well-being of every colleague.

Compensation and Benefits: We Back You Holistically

arenaflex believes in supporting our colleagues and their loved ones with benefits and programs that prioritize their holistic well-being—physically, financially, and mentally—through every stage of life. Our comprehensive benefits package includes:

• Competitive Base Salaries: We offer compensation that recognizes your experience and contributions.
• Bonus Incentives: High performance is rewarded through target-driven incentive programs.
• Retirement Savings: A 6% company match on our retirement savings plan to help you build long-term financial security.
• Financial Wellness: Free financial coaching and financial well-being support to help you achieve your personal financial goals.
• Comprehensive Health Coverage: Medical, dental, vision, life insurance, and disability benefits to protect you and your family.
• Flexible Working Arrangements: Hybrid, onsite, or virtual arrangements depending on role and business need.
• Paid Parental Leave: 20+ weeks of paid parental leave for all parents, regardless of gender, available for pregnancy, adoption, or surrogacy.
• Wellness Centers: Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Mental Health Support: Free and confidential counseling support through our Healthy Minds program.
• Career Development: Ongoing training, coaching, and career development opportunities to help you grow professionally.

Salary Information

The expected hourly pay range for this position is $20.00 to $21.65 per hour, plus bonus opportunities and a comprehensive benefits package. Ultimately, your specific pay will be determined based on your location, experience, and other job-related factors.

Equal Opportunity and Inclusion at arenaflex

arenaflex is an equal opportunity employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by applicable law. We are committed to building a diverse workforce that reflects the customers and communities we serve.

Employment Eligibility

Employment eligibility to work with arenaflex in the United States is required. The company will not pursue visa sponsorship for this position.

Why You Should Apply to arenaflex

If you are a customer-focused professional with a passion for consultative selling, relationship building, and delivering extraordinary service, this is your opportunity to join a globally recognized brand that truly values its people. At arenaflex, you will gain access to world-class training, meaningful career development pathways, and the chance to make a real impact in the lives of customers every single day. We are looking for ambitious, resilient, and empathetic individuals who want to grow their careers in a supportive and dynamic environment.

Take the next step in your career journey. Apply today and discover what it means to be part of Team arenaflex—where you lead the way, and we have your back.