Linux Engineer
Job Title: Linux Support Engineer Duration: 12 months (Contract to hire) Location: Remote
- Only W2**
Primary Job Responsibilities
- Act as a primary technical escalation point for critical, high-impact customer issues, resolving complex architectural and performance-related challenges.
- Deliver outstanding customer support by leveraging deep technical expertise and advanced troubleshooting methodologies to guide customers through critical system recoveries and complex deployments.
- Efficiently analyze reported issues to identify root causes at the system and source-code level, communicating clear, strategic resolution plans to technical and executive stakeholders.
- Lead cross-functional collaboration with support engineers, development, and product management to advocate for bug fixes, feature requests, and comprehensive systemic solutions.
- Mentor and guide junior and mid-level support engineers, fostering a culture of technical excellence and continuous learning within the team.
- Author, review, and curate advanced diagnostic documentation, contributing high-value knowledge base articles and reusable solutions to optimize global incident resolution.
- Proactively drive team capabilities forward by identifying process gaps, refining internal workflows, and maintaining expert-level knowledge of the evolving Red Hat product ecosystem.
Required Qualifications
Minimum 5 to 7 years of advanced Linux systems administration or engineering expertise, with mastery of networking, firewall configuration, security protocols, clustering, web server management, and databases.
- Deep architectural understanding of Linux operating systems and a comprehensive, expert-level grasp of Red Hat's product suite.
- Advanced proficiency in utilizing Linux command-line tools and debugging utilities, with a strong emphasis on bash scripting, kernel crash analysis, performance profiling, strace, Wireshark, and Git.
- Proven experience handling high-visibility escalations and interacting confidently with enterprise customers, third-party vendors, and internal engineering teams.
- Self-motivated with strong technical judgment, capable of autonomous decision-making in high-pressure, critical-down situations.
- Red Hat Certified Engineer (RHCE) certification is required
- Bachelor's degree in relevant technical discipline.
- Flexibility to cover evening or weekend shift duties on a rotating basis as needed.
Applicant Notices & Disclaimers
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