Operations Intake Coordinator I – Data Entry & Document Management Specialist – Hybrid Role at arenaflex

About arenaflex – Transforming Community Health

arenaflex is a leading, diversified national organization dedicated to improving the health and well‑being of millions of members across the United States. With a mission to empower individuals and strengthen communities, arenaflex combines innovative technology, compassionate care, and a culture of continuous improvement. As a member of the arenaflex family, you will be part of a dynamic team that values flexibility, inclusivity, and personal growth.

Position Overview

The Operations Intake Coordinator I – Data Entry is a pivotal role that ensures the seamless flow of documents, correspondence, and critical information throughout arenaflex’s operations. Working from a hybrid environment—splitting time between the modern office at 1350 Air Park Drive, Farmington, MO, and remote locations—you will be the first line of defense in maintaining accuracy, confidentiality, and timeliness for all incoming and outgoing paperwork.

Key Responsibilities

• Receive, log, and distribute all incoming documents, faxes, emails, and physical mail to the appropriate internal teams.
• Enter data from a variety of source documents into arenaflex’s enterprise systems with a focus on precision and speed.
• Photocopy, scan, and digitally archive documents to ensure a searchable, compliant record‑keeping system.
• Prepare and deliver inter‑office correspondence, including packages, confidential files, and time‑sensitive reports.
• Maintain a well‑organized intake workstation, ensuring supplies, equipment, and reference materials are stocked and functional.
• Collaborate with cross‑functional teams—such as Claims, Member Services, and Compliance—to resolve document‑related inquiries.
• Adhere to privacy regulations (HIPAA, GDPR where applicable) and internal policies to protect member and corporate data.
• Identify opportunities to streamline intake processes, suggesting improvements that reduce manual effort and increase efficiency.
• Provide backup support for other intake coordinators during peak periods, holidays, or extended overtime requirements.
• Participate in regular training sessions and audits to stay current with evolving documentation standards and technology tools.

Essential Qualifications

• Education: High school diploma or equivalent; additional coursework in office administration, business, or related fields is a plus.
• Experience: Prior experience in a production, data‑entry, or document‑handling environment is preferred.
• Physical Requirements: Ability to lift up to 40 pounds regularly and stand intermittently for short periods.
• Confidentiality: Demonstrated ability to handle sensitive information with the highest level of discretion.
• Flexibility: Willingness to work varied shifts—including daytime, evening, overnight, weekends, and holidays—as business needs dictate.
• Technical Proficiency: Comfortable using Microsoft Office Suite, document management systems, and basic scanning equipment.
• Communication Skills: Strong written and verbal communication, with an emphasis on clear, concise documentation.

Preferred Qualifications & Additional Skills

• Experience with electronic health record (EHR) platforms or health‑care specific data entry systems.
• Knowledge of HIPAA regulations and best practices for protecting health information.
• Familiarity with workflow automation tools (e.g., Power Automate, Zapier) to enhance document routing.
• Demonstrated problem‑solving ability, especially when handling ambiguous or incomplete documentation.
• Excellent time‑management skills, with a track record of meeting tight deadlines in a fast‑paced environment.
• Customer‑service orientation, able to interact professionally with internal stakeholders and external partners.

Core Competencies for Success

• Attention to Detail: Meticulous verification of data entry to prevent errors that could impact member services.
• Organizational Acumen: Ability to prioritize multiple document streams while maintaining an orderly workflow.
• Team Collaboration: Proactive engagement with peers and supervisors to ensure smooth handoffs and shared accountability.
• Adaptability: Comfort with shifting priorities, new technology rollouts, and evolving regulatory requirements.
• Integrity: Commitment to ethical standards, especially when handling confidential member information.

Work Environment & Culture at arenaflex

arenaflex fosters a supportive, inclusive, and forward‑thinking workplace. Our hybrid model empowers you to balance in‑office collaboration with remote productivity. The Farmington office features open workspaces, quiet zones, and state‑of‑the‑art scanning stations designed for efficiency. Whether you are on‑site or working from home, you will have access to the same digital tools, training resources, and leadership support.

Our culture celebrates diversity, encourages continuous learning, and rewards initiative. Employees are recognized through formal programs, peer‑to‑peer shout‑outs, and career‑advancement pathways. arenaflex’s commitment to work‑life balance is reflected in flexible scheduling, generous paid time off, and a supportive environment for families and caregivers.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $15.29 to $26.20, calibrated based on experience, skill set, and performance. In addition to base pay, you may be eligible for performance‑based incentives and overtime compensation.

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance with multiple plan options.
• Retirement savings plans, including 401(k) with company match and stock purchase opportunities.
• Tuition reimbursement for continued education and professional certifications.
• Paid time off (PTO) plus recognized holidays, with additional leave for volunteer activities.
• Flexible work arrangements—remote, hybrid, field, or office—tailored to your personal needs.
• Employee assistance programs (EAP) offering counseling, financial guidance, and wellness resources.
• Access to an employee discount marketplace and wellness incentives.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its workforce. As an Operations Intake Coordinator I, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned professionals.
• Regular skill‑building workshops on advanced data‑entry techniques, document management best practices, and compliance updates.
• Clear career ladders leading to senior coordinator, team lead, or process‑improvement analyst roles.
• Opportunities to cross‑train in related departments such as Claims Processing, Member Services, or Compliance.
• Support for certifications relevant to health‑care administration, information security, or office technology.

Commitment to Diversity, Equity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate the unique perspectives each employee brings and are dedicated to building a workforce that reflects the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

How to Apply

If you are ready to make a meaningful impact on the health of 28 million members and thrive in a collaborative, hybrid environment, we encourage you to submit your application today. Join arenaflex and become part of a purpose‑driven team that values your contributions, supports your growth, and rewards your dedication.

Apply Job!