[Remote] Student Loan Customer Service - Remote in Augusta, GA

Note: The job is a remote job and is open to candidates in USA. Transworld is seeking a Remote Customer Service Representative to join their team, offering a rewarding career in customer service. The role involves providing quality customer service, answering calls, and assisting customers with their loan inquiries and account updates.

Responsibilities

• Provide quality customer service and accurate information to callers
• Answer incoming calls and respond to customer questions and requests
• Make outbound calls to follow up with customers to clarify information or provide account updates
• Address and resolve basic account questions by researching account details and making account edits per customer request
• Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans
• Revise and update account information such as demographics, enrollment status, repayment plans, and deferments/forbearances in accordance with the customer’s request and company policies and procedures
• Document in the system the details of the contact with or action performed for a customer. This can be phone contact, email, chat or a written request
• Send proper documents and/or system-generated communications to borrowers, schools, institutions, or other parties based on requests

Skills

• High school diploma or equivalent
• Must be able to communicate effectively using a variety of methods including telephone, email, chat and written communication
• Ability to understand activity on loans, including but not limited to; accruing interest, deferment and forbearance, or the timing of payment posting
• Ability to work effectively in a team environment
• Ability to use information systems and software
• Ability to learn and understand the student lending industry
• Ability to learn and understand internal and external borrower information systems
• Ability to learn and apply appropriate Federal, Commonwealth or departmental procedures in order to provide effective customer service
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• Prior call center or customer service experience preferred
• Equivalent combination of training and experience

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Company Overview