[Remote] Customer Experience Advocate - Full-time (Remote)

Note: The job is a remote job and is open to candidates in USA. Viking Pest Control is a leader in pest management services, committed to delivering innovative solutions and exceptional customer experiences. They are seeking a Customer Experience Advocate who will support clients, resolve issues, and ensure each customer interaction reinforces their reputation as an industry leader.

Responsibilities

• Answer inbound customer calls and provide timely, accurate solutions
• Communicate with customers through email, chat, and text platforms
• De-escalate concerns with professionalism, empathy, and patience
• Educate customers on our services and assist with troubleshooting using our CRM (PestPac)
• Update and review customer accounts, including service, billing, and warranty details
• Schedule appointments clearly and efficiently
• Collaborate with other departments to improve the overall customer experience
• Identify upsell opportunities and offer value-added services when appropriate
• Accurately enter data, process payments, and support Inside Sales as needed
• Document customer concerns and escalate issues appropriately
• Support special projects and participate in ongoing customer service initiatives

Skills

• Strong written and verbal communication skills
• A calm, empathetic, and patient demeanor
• Excellent multi-tasking, time management, and organizational abilities
• Comfort working in a high-volume, fast-paced environment
• Proficiency in Microsoft Office 365
• Ability to sit, stand, walk, and use a computer/phone for extended periods
• Willingness to work two Saturdays per month
• PestPac experience
• Previous customer service experience-especially in pest control or high-volume call settings
• Previous experience handling multi-line phone systems

Benefits

• Paid time off, including eight paid holidays
• Comprehensive benefits, including health, dental, vision, and 401(k) with company match.
• Career growth opportunities in a fast-growing, innovative company.
• Ongoing training and professional development programs.
• A collaborative, inclusive, and supportive work environment where your contributions are valued.

Company Overview