[Remote] Support Consultant, Showingtime
Note: The job is a remote job and is open to candidates in USA. Zillow is a leading real estate platform committed to reimagining how people move through the real estate market. They are seeking a Support Consultant for ShowingTime to implement customer support strategies, resolve inquiries, and promote their products and services across various channels.
Responsibilities
- Resolve customer inquiries and issues promptly
- Learn and master ShowingTime products and services
- Apply a range of support tools to assist customers effectively
- Follow standardized processes while adapting to individual needs
- Document cases accurately and efficiently
- Prioritize and complete pending cases
- Meet performance and productivity metrics
- Collaborate with internal and external support teams
- Promote additional ShowingTime products and services to customers
Skills
- Minimum of 1 year in customer service or a similar role
- High School Diploma or Equivalent Education
- Strong background in de-escalating calls
- Ability to address and resolve blocking issues raised by customers
- Strong multitasking and attention to detail
- Ability to thrive in a fast-paced environment
- Clear and articulate verbal and written communication
- Basic digital literacy and technical troubleshooting
- Fluent in English
- Excellent communication skills
- Compassionate and customer-focused
- Exceptional patience and active listening skills
- Innovative problem solver
- Adaptable to change
- Great teammate with a growth mindset
- Punctual and accountable for time and attendance
- Welcomes feedback and strives for continuous improvement
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
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