Loan Originator Assistant (LOA)

PLACE is seeking a Loan Originator Assistant (LOA 3) who will serve as a key front-line sales support employee with direct communication with clients and realtors. The role involves assisting with leads, loan files, and providing administrative support functions to assigned originators or managers within the branch.

Responsibilities

• Facilitate the initial contact to leads for loan originators and teams and complete a discovery call
• All discovery calls, notes, interaction and lead lifecycle to be recorded and tracked in Hubspot (CRM system)
• Discuss loan process, timing and general list of documents for loan approval to set the expectation for client during entire process
• Coordinate discussions between the loan originator, referral partners, and clients as a primary contact throughout the lifecycle of the loan process and arrange meetings to ensure any follow-up actions are completed
• Promote Envoy’s products to real estate agents, home buyers, leads, and referral sources while tracking and managing follow ups
• Assist with call backs to prospects and scheduling that require a phone consult prior to a face to face or virtual meeting
• Assist in managing a lead pipeline through Hubspot for teams
• Request and gather relevant information/documents from the borrower to complete the application as needed
• Follow up and respond to customer and in-house inquiries on transactions to offer superior customer service
• Enter loan applications into Loan Origination System (License Required) and assign originator or additional team member necessary tasks to keep loans moving through the process
• Review all loan data & documents received checking for inconsistencies & omissions, reporting any errors to the originator
• Monitor the process and communicate effectively with the borrower and all other parties to the transaction on the status of the loan
• Responsible for periodic status calls to all parties involved in transaction (clients, realtors, loan originators, etc.)
• Send out correspondence – thank you cards, closing cost calculators, etc
• Become familiar with Envoy's process, policies, and procedures
• Maintain regular attendance and able to work in the office Monday-Friday during regular office hours, plus potential overtime, as necessary
• General clerical and phone support, as needed
• Additional duties may be assigned as business requires

Skills

• High school diploma or equivalent, Bachelor's degree is a plus
• 1+ years of experience as a LOA/Loan Partner, Processor, Loan Officer, and/or Underwriter preferred
• Knowledge of Microsoft Excel, Word, and Outlook
• Working knowledge / Proficiency in Desktop Underwriter/Desktop Originator (DU/DO), Loan Prospector (LP), and originating systems, Encompass experience preferred
• Ability to learn, or have past in-depth experience, in mortgage banking process, with a preference in residential mortgage banking
• Ability to analyze issues and create effective resolutions, while managing multiple projects concurrently
• Ability to process, organize and interpret large amounts of data, which reflects loan files
• Excellent customer service skills and adept at working in a team environment
• Must be a self-starter who is reliable, detail oriented with the ability to resolve issues
• Exceptional follow-up, time management, interpersonal, and verbal and written communication skills
• Willingness to learn, self-motivated, social media savvy and a forward thinker
• 1+ years of experience as a LOA/Loan Partner, Processor, Loan Officer, and/or Underwriter preferred
• Working knowledge / Proficiency in Desktop Underwriter/Desktop Originator (DU/DO), Loan Prospector (LP), and originating systems, Encompass experience preferred

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Company Overview