[Remote] Associate Sales Support Specialist (Must work PST hours)

Note: The job is a remote job and is open to candidates in USA. Lighthouse is a company dedicated to fostering innovation and collaboration among its passionate team. The Associate Sales Support Specialist supports outside sales professionals by managing sales-related activities and ensuring seamless service delivery to clients. This role focuses on maximizing revenue through efficient sales support and coordination with various teams.

Responsibilities

• Assist the broader Sales Excellence team and outside sales professionals
• Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts
• Perform conflicts checks
• Assist sales with submitting quotes within internal system
• Coordinate assignments for project managers
• Liaise with the forensics team and submit tickets within internal system
• Prepare litigation profiles for sales
• Assist with billing inquiries/issues
• Prepare and submit simple cost estimates for clients
• Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support
• Create and ensure proper setup of new projects within internal systems
• Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services
• Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects
• Perform other related duties as assigned

Skills

• BA or BS degree required
• Strong written communication skills
• Strong verbal communications skills to clearly and succinctly address client needs
• Strong organizational skills
• Strong attention to detail including the ability to thoroughly quality check work product
• Ability to build trusted and lasting relationships with both external and internal customers and peers
• Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel)
• Demonstrate a consistently high activity level and be extremely self-motivated
• Ability to work independently as well as with a team
• Demonstrate a commitment to exceptional customer service
• Familiarity with CRM tools like Salesforce.com is a plus but certainly not required
• Experience supporting a sales team is a plus but certainly not required
• Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus but certainly not required

Benefits

• Medical
• Dental
• Vision
• 401k with company match
• Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans
• Generous Flexible PTO program
• Paid volunteer days
• Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance
• Eligible to participate in an annual bonus or incentive program

Company Overview