[Remote] Salesforce Administrator
Note: The job is a remote job and is open to candidates in USA. ShineBask Technologies LLC is seeking a Salesforce Administrator to serve as the agency's senior Salesforce Platform Administrator. This role involves the administration, configuration, support, and continuous improvement of the Salesforce platform, acting as a liaison between business stakeholders and technical teams to create scalable Salesforce solutions.
Responsibilities
- Administer and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls
- Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objects
- Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce solutions
- Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption
- Develop and maintain reports, dashboards, and analytics to support operational and executive decision-making
- Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activities
- Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environments
- Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activities
- Support integrations between Salesforce and internal or external systems using APIs and approved integration tools
- Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materials
- Deliver end-user training and provide ongoing support to business and technical staff
- Mentor junior administrators and agency staff to build internal Salesforce administration and support capabilities
- Assist in establishing Salesforce governance, security, change management, and platform support processes
- Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements
Skills
- Five (5) years of professional experience administering, configuring, supporting, or developing enterprise applications
- Three (3) years of hands-on Salesforce administration experience in a complex enterprise environment
- Experience configuring Salesforce using declarative platform capabilities, including Flows, security models, reports, dashboards, validation rules, approval processes, and custom objects
- Experience gathering business requirements and translating them into technical solutions
- Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support
- Experience managing Salesforce security, user provisioning, permission sets, profiles, and role hierarchies
- Experience supporting data migration, data quality, and system integration activities
- Experience participating in software testing, release management, and deployment processes
- Experience developing end-user training materials and providing user support
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences
- Salesforce Certified Administrator
- Salesforce Advanced Administrator Certification
- Salesforce Platform App Builder Certification
- Salesforce Business Analyst Certification
- Salesforce Platform Developer I Certification
- Experience with Salesforce Industries (Vlocity), OmniStudio, DataRaptors, Integration Procedures, and FlexCards
- Experience supporting Salesforce implementations, migrations, or large-scale platform modernization efforts
- Experience with Experience Cloud, Service Cloud, Public Sector Solutions, or Government Cloud implementations
- Experience with Copado, Git, DevOps, CI/CD, and source control practices
- Experience developing Salesforce Flows and low-code automation solutions
- Working knowledge of Apex, Lightning Web Components (LWC), APIs, and integration patterns
- Experience establishing governance frameworks, support models, and administrative standards for Salesforce environments
- Experience training, mentoring, or leading other Salesforce administrators and support staff
- Experience supporting enterprise systems within government, public sector, healthcare, or other highly regulated environments
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