[Remote] Delivery & Support Operations Assistant

Note: The job is a remote job and is open to candidates in USA. Partnerize is a leading partnership automation platform focused on transforming business growth through effective partnerships. They are seeking a Delivery & Support Operations Assistant to provide exceptional customer support and manage operational tasks that ensure clients leverage their platform effectively.

Responsibilities

• Serve as a trusted point of contact for global customer inquiries
• Consult with users to help them confidently navigate and utilize our software
• Handle essential administrative tasks to fulfill our service package commitments
• Serve as the first point of contact for clients and partners, managing inquiries through to resolution while meeting strict SLA and KPI targets
• Create, update, and maintain clear internal processes and external user-facing documentation
• Assist senior team members with platform walk-throughs and live demonstrations for customers
• Support client campaigns by uploading and organizing creative marketing content within the platform
• Work closely with internal technical and account teams to deliver seamless, comprehensive service to our global clients
• Execute routine commission adjustments and overrides
• Assist with monthly client invoicing processes, ensuring accuracy and attention to detail
• Build, generate, and reconcile reports for service-package clients

Skills

• Proven ability to work productively and maintain focus in a remote environment without constant direct supervision
• Strong organizational skills with a track record of managing a high volume of tasks, deadlines, and customer tickets simultaneously
• Ability to explain complex software features or technical steps clearly and concisely to non-technical users, both in writing and on video calls
• A logical approach to troubleshooting; ability to diagnose customer issues, identify root causes, and guide them to a solution
• High comfort level navigating multiple software applications simultaneously, with the ability to quickly learn new internal systems and platforms
• Comfort working as part of a global team, actively participating in team channels, and sharing knowledge with peers
• Prior experience in a customer-facing or ticketing-based support role (experience with Zendesk or Jira is a strong plus)
• Basic proficiency in Microsoft Excel or Google Sheets (e.g., filtering data, sorting, basic formatting and formulas) and experience handling routine administrative tasks
• A foundational interest in digital marketing, SaaS, or partner marketing
• Familiarity with using AI tools to streamline workflows

Benefits

• A competitive salary
• Generous benefits
• A flexible work environment that allows you to thrive both personally and professionally
• Comprehensive training will be provided

Company Overview