[Remote] DevOps Engineer

Note: The job is a remote job and is open to candidates in USA. Zoom Communications, Inc. is seeking a DevOps Engineer to join their Engineering Operations Group. The role involves designing and maintaining scalable VoIP infrastructure, collaborating with cross-functional teams, and optimizing CI/CD pipelines.

Responsibilities

• Designing, implement, and maintain scalable, secure, and high-availability VoIP infrastructure and services on cloud or colocation platforms
• Build, operate, and optimize Kubernetes (K8s) clusters for containerized applications and microservices
• Develop and manage CI/CD pipelines (e.g., Jenkins, GitLab CI) to automate build, test, and deployment workflows to meet various operational and maintenance requirements
• Utilize Infrastructure as Code (IaC) tools such as Terraform and Ansible to automate provisioning and configuration management
• Troubleshoot and resolve complex issues related to VoIP systems, SBC, FreeSWITCH, and related infrastructure components
• Manage and enhance production platform monitoring, alerting systems, and fault analysis to ensure rapid incident response and resolution
• Collaborate closely with cross-functional teams—including development, operations, and product—to deliver reliable, high-quality services
• Continuously evaluate and integrate new DevOps tools and cloud-native solutions to enhance system automation and scalability

Skills

• Hold qualifications in Computer Science, Engineering, Information Technology, or a related discipline
• Have experience in AWS cloud infrastructure design and management (EC2, VPC, EKS, S3, IAM, CloudWatch, etc.)
• Have experience with CI/CD tools (e.g., Jenkins, GitLab CI) and Infrastructure as Code (IaC) frameworks such as Terraform or Ansible
• Demonstrate expertise in containerization and orchestration technologies such as Docker and Kubernetes
• Demonstrate expertise in Linux systems administration and network configuration
• Demonstrate knowledge of various cloud platforms, including AWS, OCI, and GCP
• Demonstrate comprehensive knowledge of networking and security principles, including SIP, RTP, NAT traversal, load balancing, firewalls, and encryption
• Gain practical experience with monitoring, observability, and alerting tools such as Prometheus, Grafana, ELK, and Datadog
• Occasional weekend work may be required
• Ability to work across the globe or multiple time zones

Benefits

• In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Company Overview