[Remote] Director, Operations Instructional Design

Note: The job is a remote job and is open to candidates in USA. TALENT Software Services is looking for a Director of Operations Instructional Design to lead the design and development of digital learning experiences for their Operations team. This role involves establishing a Learning Experience Design Center of Excellence and collaborating across various departments to create engaging and measurable learning programs.

Responsibilities

• Develop and Deliver Training, Templates, and Artifacts (40%)
• Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules
• Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender
• Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of Client products and assessments
• Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners
• Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts
• Learning Strategy and Standards (30%)
• Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence
• Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements
• Anticipates future learning needs by staying current with design trends and research. Balances prioritization and delivery of new strategies and approaches with current business needs
• Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences
• Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required
• Ensure final artifacts are compatible with organization's LMS and broader knowledge management infrastructure
• Continuous Improvement and Evolve Content (30%)
• Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives
• Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement
• Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions
• Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team

Skills

• Expertise in digital learning with 5+ years designing and creating digital training programs
• Outstanding knowledge of emerging trends and best practice in digital learning
• Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions
• Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia
• Expertise in instructional technologies
• Operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5
• Adept problem-solving skills, including using data to inform decisions and actions
• Excellent verbal and written communication skills
• Proven ability to build relationships and influence others to action
• A passion for supporting educational and career opportunities for millions of students
• Excellent PowerPoint, Word, and Excel skills
• The ability to travel 4-6 times a year to Client offices or on behalf of Client business
• Authorization to work in the United States
• A passion for expanding educational and career opportunities and mission-driven work
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
• Authorization to work in the United States
• Experience providing digital learning to K-12 educators is preferred but not required

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