[Remote] Paige Datacom Customer Service Specialist - Remote - Eastern / Central Time Zone

Note: The job is a remote job and is open to candidates in USA. GCG is a company focused on powering, connecting, and automating the world. They are seeking a Customer Service Specialist to support their growing customer base in the utility scale solar market, where the role involves managing customer inquiries, processing orders, and ensuring effective communication between customers and sales teams.

Responsibilities

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
• Follow up on quotes and open opportunities to address outstanding questions and support conversion
• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
• Set up new customer accounts in internal systems to support efficient quoting and order processing
• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Skills

• 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
• Working knowledge of quote-to-order and order management processes
• Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting
• Strong attention to detail and commitment to accuracy
• Proficiency with CRM, ERP, and internal communication tools
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners

Benefits

• Eligibility for a performance-based bonus
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Company-paid life and disability insurance
• 401(k) with company match
• Options for supplemental critical illness, accident, and hospital indemnity plans
• PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Dental and vision plans
• FSAs/HSAs with company contributions
• Pet insurance
• Legal services
• ID theft protection for peace of mind

Company Overview