[Remote] Director, Operations Instructional Design

Note: The job is a remote job and is open to candidates in USA. Mindlance is a company focused on enhancing digital learning experiences, and they are seeking a Director of Operations Instructional Design. This role will establish a Learning Experience Design Center of Excellence, responsible for building design standards and tools to enhance learning programs across various operational functions.

Responsibilities

• Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules
• Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender
• Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of Client products and assessments
• Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners
• Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts
• Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence
• Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements
• Anticipates future learning needs by staying current with design trends and research. Balances prioritization and delivery of new strategies and approaches with current business needs
• Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences
• Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required
• Ensure final artifacts are compatible with organization’s LMS and broader knowledge management infrastructure
• Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives
• Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement
• Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions
• Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team

Skills

• 5+ years designing and creating digital training programs
• AI
• Articulate Storyline 360, Adobe Captivate, and SCORM Cloud
• Capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5
• Developed complex learning materials
• Problem-solving skills, including using data to inform decisions and actions
• Outstanding knowledge of emerging trends and best practice in digital learning
• Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions
• Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia
• Expertise in instructional technologies
• Operational experience with LMS technologies
• Adept problem-solving skills, including using data to inform decisions and actions
• Excellent verbal and written communication skills
• Proven ability to build relationships and influence others to action
• A passion for supporting educational and career opportunities for millions of students
• Excellent PowerPoint, Word, and Excel skills
• The ability to travel 4-6 times a year to Client offices or on behalf of Client business
• Authorization to work in the United States
• Experience providing digital learning to K-12 educators

Company Overview