[Remote] Strategic Operations Business Analyst

Note: The job is a remote job and is open to candidates in USA. Keller Postman LLC is a law firm that represents a diverse range of clients in various legal actions. They are seeking a Strategic Operations Business Analyst to join the Case Management team, responsible for building Sigma reports and delivering insights to support strategic decision-making in case operations.

Responsibilities

• Design, build, and maintain dynamic Sigma Computing reports and dashboards to support leadership, case management, and legal operations teams
• Analyze client workup data to identify trends and drivers of case quality and successful outcomes
• Develop predictive models to forecast the number of clients likely to proceed through the case workup process
• Conduct productivity analyses to evaluate case management team performance and identify areas for operational improvement
• Translate complex data into actionable insights to drive strategic planning and daily decision-making
• Work with cross-functional teams to understand reporting needs and develop scalable solutions
• Ensure accuracy, integrity, and reliability of data used in reports and analyses
• Document data definitions, methodologies, and reporting standards to support consistency and clarity across the organization
• Collaborate with data engineering and IT to enhance data sources and improve reporting infrastructure
• Other duties as assigned

Skills

• Bachelor's degree in Data Analytics, Business, Computer Science, or a related field
• 2+ years of experience in a data analysis, business intelligence, or reporting role
• Strong experience with Sigma Computing or a similar cloud-based BI tool (Sigma preferred)
• Proficiency in SQL and comfort working with relational databases and cloud data platforms (e.g., Snowflake, BigQuery)
• Ability to analyze and interpret large datasets, and effectively communicate findings to non-technical stakeholders
• Excellent attention to detail and problem-solving skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience working in a mass torts or plaintiff-side law firm environment
• Familiarity with legal operations workflows, particularly client intake, case workup, and litigation pipelines
• Understanding of predictive modeling concepts and productivity metrics
• Proficiency with Excel and other visualization or analytics tools (e.g., Tableau, Power BI)
• Experience with Salesforce reporting tools and features

Benefits

• A discretionary bonus
• Benefits

Company Overview